Health Enrollment Assister

The-Immigrant-and-Refugee-Community-Organization; Beaverton (OR); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

PTO 3–6 weeks/year

401(k) match over 100% on first 5%

Medical & Dental insurance options

Employer paid life, short/long-term DI

Paid holidays and floating holiday

Annual performance/organizational PTO

Job summary

The Immigrant and Refugee Community Organization (IRCO) seeks a Health Enrollment Assister to enroll individuals in State health coverage, focusing on Medicaid/OHP and Oregon Marketplace populations. The role supports outreach and enrollment fairs and coordinates with the Health Enrollment & Outreach team.

Hybrid work arrangement with in-office days, requiring background checks and CHW/OHP certification. Strong communication and data-tracking skills are essential.

Qualifications

• Must be certified as an Oregon Health Plan Enrollment Assister.
• Preferred to be certified as a Community Health Worker in Oregon.
• Experience with refugee and immigrant communities.
• Knowledge of health reform in Oregon and coverage options.
• Ability to guide people through complex processes.
• Proficiency with multiple computer systems and databases.
• Experience facilitating community groups or workshops.
• Ability to work independently and in a team.
• Willingness to work after hours and on weekends as needed.
• Maintain HIPAA confidentiality.

Responsibilities

• Conduct eligibility screenings and complete intake paperwork.
• Assist eligible Oregonians with enrollment in health coverage.
• Provide health systems navigation and resource referrals.
• Coordinate supplies for outreach events and tabling.
• Facilitate health education workshops and vaccination information sessions.
• Engage in outreach events and partner meetings.
• Attend required training and meetings.
• Perform required program documentation and data entry.

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

HIPAA knowledge

Education

OHP Enrollment Assister certification

Community Health Worker certification (preferred)

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Google Drive

Job description

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.

POSITION: Health Enrollment Assister

JOB CLASS/GRADE: Specialist 1/Grade 8

WAGE: Starting at $49,572 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS: Greater Middle East Center (GMEC) 4915 SW Griffith Dr. Suite #216, Portland, OR 97005

Hybrid/In office at least 2 days per week

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT: www.irco.org

STATUS: Full-Time with Benefits

PROGRAM(S): Health Enrollment & Outreach

SECTOR/DIVISION: Community Health & Wellness

REQUIREMENTS: Bilingual in English/ Spanish preferred

Must be able to pass an extensive Background Check Certification of OHP Assist.

Certification as a community Health Worker in the State of Oregon (or ability to obtaincertification

within 6 months of hire).

Must possess a valid driver’s license, verification of current auto insurance, and have full useof an

automobile during work hours and sometimes after hours.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary

The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. Our staff are certified Traditional Health Workers (such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas) who offer direct services such as healthcare and systems navigation, health insurance enrollment, physical and emotional health support, adjustment support, mental health resource navigation, and client-directed case management. We also engage in community outreach and physical and emotional health education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information.

Position Summary

The Health Enrollment Assister is responsible for enrollment of qualified individuals and families into State insurance coverage, focusing on the Medicaid (OHP) and Oregon Marketplace eligible populations, including those newly qualified under Healthier Oregon. The Health Enrollment Assister will accept referrals from community members and partners through pre-scheduled appointments or walk-ins. They will also participate in community outreach events, health fairs, insurance enrollment fairs, and community partner meetings. This position reports to the Health Enrollment and Outreach Coordinator.

Essential Functions

• Conduct eligibility screenings with clients and complete all intake paperwork.
• Help uninsured, Medicaid, and Oregon Market Place eligible Oregonians (including those newly qualified under Healthier Oregon) to understand options, gather needed documentation, enroll, or re-enroll in health care coverage in a variety of settings.
• Assist and support clients with health systems navigation and resource referral and connection.
• Coordinate and transport supplies for outreach events and tabling that may include folding table, folding chair, signage, tablecloth, supplies box, flyers, brochures, incentive/marketing items.
• Facilitate OHP Navigation and Vaccination health education community workshops.
• Conduct outreach activities to inform the community about their eligibility, and participate in community outreach events, health fairs, insurance enrollment fairs, and community partner meetings.
• Participate in tabling at outreach events to promote OHP Enrollment and other Health programs.
• Advocate for applicants and follow up on applications as needed with Oregon’s central processing center.
• Complete required program documentation for tracking program activities and client services.
• Perform data entry of the clients or community members by following HIPAA policy and keeping data confidential.
• Prepare monthly reports with complete and consistent information to assist the supervisor to be able to submit to OHA in a timely manner and share the required data and information if needed.
• Attend required training and meetings assigned and required by IRCO and the funder.
• Complete other duties assigned by supervisors.

Secondary Functions

• Engage fully in required reading, including, monthly and weekly IRCO All-Staff emails, newsletters, memorandums, and communications
• Participation and attendance in IRCO All-Staff Meetings either in-person or virtually, as appropriate, is required

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Must be certified as an Oregon Health Plan Enrollment Assister in Oregon at the time of hire.
• Preferred to be certified as a Community Health Worker in Oregon at the time of hire.
• Experience working with or understand refugee and immigrant communities, particularly new arrivals
• A working knowledge of health reform in Oregon and the increased availability of health coverage options for all individuals and families
• Ability to lead people through complicated processes and systems with tact and understanding
• Ability to use multiple computer systems and databases proficiently
• Experience facilitating community groups or workshops
• Demonstrated ability to work effectively independently and as part of a team
• Ability to work after office hours and during weekend, on occasion, as needed
• Proficient in Microsoft Office including Excel, Outlook, Word, PowerPoint, and Google Drive
• Strong written and verbal communication skills
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently, and to meet commitments
• Must be able to maintain strict confidentiality and follow HIPAA policies and procedures.

Physical, Mental, & Environmental Requirements

• Hybrid remote, must be in office at least 2 days per week
• Physical: Positions at this level require some physical effort or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level.
• Mental: There is regular variation in tasks, and the job holder must decide which tasks to complete as well as the order in which tasks are completed
• Environment: There is a moderately low level of personal risk encountered. Job conditions are occasionally uncomfortable relative to noise, temperature, inside /outside work, dirty conditions, or interactions with angry or hostile people
• Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.