Bilingual Collectors

D&A Services, LLC; Houston (TX); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k) plan

BC/BS medical, dental, vision

Casual dress code

Uncapped bonus structure

Job summary

D&A Services, LLC, located in Houston, TX, is seeking a bilingual Debt Collector fluent in Spanish. You will be responsible for contacting individuals and businesses to collect outstanding debts.

The role requires strong communication and negotiation skills, with an uncapped bonus structure rewarding high performers. The base pay is between $17 and $23 per hour, with additional benefits including a 401(k) plan and health coverage.

Qualifications

• Fluency in both English and Spanish.
• Proven experience as a Debt Collector or in a similar role.
• Minimum of one year, recent experience; three years of recent third-party credit card collections preferred.

Responsibilities

• Contacting debtors via phone, email, and mail to collect overdue payments.
• Negotiating repayment plans and settlements with clients.
• Updating account information and documenting all interactions.

Skills

Bilingual (Spanish and English)

Negotiation skills

Communication skills

Knowledge of FDCPA regulations

Job description

Overview

Houston, TX

$17 ‒ $23 Hourly • 100 % On-Site Role

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. Established in 2010, we pride ourselves on delivering great service to our clients and customers.

We offer a base pay between $17.00 and $23.00 per hour, along with a benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, casual dress code, and more. We have an uncapped bonus structure which rewards Debt Collectors for generating revenue. Top producers earn large bonus checks.

We are seeking a bilingual Debt Collector fluent in Spanish to join our team. As a Debt Collector, you will be responsible for contacting individuals and businesses to collect outstanding debts and payment arrangements, and you will need to communicate effectively with Spanish-speaking clients to negotiate repayment plans and resolve disputes.

Responsibilities

• Contacting debtors via phone, email, and mail to collect overdue payments
• Negotiating repayment plans and settlements with clients
• Updating account information and documenting all interactions
• Following company policies and procedures to ensure compliance with the Fair Debt Collection Practices Act (FDCPA)
• Providing excellent customer service to assist clients in resolving their debts

Requirements

• Fluency in both English and Spanish
• Proven experience as a Debt Collector or in a similar role
• Minimum of one year, recent experience; three years of recent third-party credit card collections preferred
• Strong negotiation and communication skills
• Ability to work in a fast-paced environment and meet targets
• Knowledge of FDCPA regulations
• Basic computer skills

If you are a motivated individual with strong communication skills and a passion for helping clients resolve their debts, we want to hear from you. Join our team as a Debt Collector - Bilingual (Spanish Speaking) and help us achieve our goal of financial recovery for our clients.

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.

Salary: $17.00 - $23.00 per hour