Collections Specialist

Vsc-Fire-; Richmond (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Insurance: Medical, Dental, Vision

401K with company match

PTO and Paid Holidays

Training and advancement

Educational/licensure reimbursement

Health Savings Account (HSA)

Life Insurance

Employee Assistance Program

Job summary

VSC Fire & Security is seeking a Collections Specialist in Richmond, VA to manage accounts receivable and drive timely payments. The role emphasizes accuracy, teamwork, and professional communication with customers and internal departments.

The ideal candidate has 1–3 years in AR/collections, HS Diploma or GED, and familiarity with accounting software. Company offers competitive salary, benefits, and growth opportunities.

Qualifications

• 1–3 years of experience in accounts receivable, collections or related financial roles.
• High School Diploma or GED.

Responsibilities

• Contact past due accounts via calls, emails, and mail for payment. Reissue invoices as needed.
• Provide exceptional customer service to facilitate customer payments and maintain consistent follow-up.
• Monitor overdue accounts and collaborate across departments for resolution.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Investigate and resolve billing disputes in coordination with internal teams and customers.
• Generate and present periodic reports on accounts receivable status, collections, and aging.
• Maintain organized records of customer interactions, correspondence, and collections activities.
• Identify process enhancement opportunities in accounts receivable and collaborate on implementation.
• Liaise with operations and sales to maintain clear communication.

Skills

Accounts receivable

Collections

Communication

Attention to detail

Data entry

Time management

Independence

Education

High School Diploma or GED

Bachelor's degree in accounting/finance

Tools

Accounting software

Job description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security Corporate is seeking candidates for the position of Collections Specialist.

What we offer:

• Competitive salary. Range $25.00 - $35.00 and up based on experience.
• Monday - Friday
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.

What you need:

• One to three (1-3) years of experience in accounts receivable, collections or related financial roles.
• High School Diploma or G.E.D.
• Proficiency in using accounting software and basic understanding of accounting principles and practices.
• Excellent communication skills, both written and verbal both independently and part of a team.
• Attention to detail and high level of accuracy in data entry and analysis.
• Strong organizational and time-management skills.
• Accurately interpret instructions and directives as assigned by supervisor.
• Exercise a high level of independence and judgment in organizing, planning, and prioritizing work.
• Assesses all billings, credits, and other critical customer collections information.
• Communicates effectively with customers, vendors, and fellow employees.
• Ability to work professionally under limited supervision.
• Desirable (but not required):
  • Bachelor's degree in accounting, finance, or a related field.
  • Professional certification in accounting or related field (e.g., Certified Accounts Receivable Professional).

What you will do:

• Contact past due accounts via calls, emails, and mail for payment. Reissue invoices as needed.
• Provide exceptional customer service to facilitate customer payments and maintain consistent follow-up.
• Monitor overdue accounts and collaborate across departments for resolution.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Investigate and resolve billing disputes in coordination with internal teams and customers.
• Generate and present periodic reports on accounts receivable status, collections, and aging.
• Maintain organized records of customer interactions, correspondence, and collections activities.
• Identify process enhancement opportunities in accounts receivable and collaborate on implementation.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Identify process enhancement opportunities in accounts receivable and collaborate on best practices.
• Maintain processional communication with both internal and external customers and be the liaison with operations and sales.

VSC Fire and Security is a drug free workplace.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in VSC Fire & Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.