Bilingual Clinical Receptionist & FrontDesk Program Support

Journey Mental Health Center; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Journey Mental Health Center seeks a Program Support Specialist to assist with the organization, administration, and coordination of Clinic Based Services programs in Madison, WI. This admin role moves between programs to support clients, schedule clinicians, and enter data while preserving confidentiality and cultural sensitivity.

Primary duties include in-person and phone support, scheduling, note transfer to CCS portals, and general office expertise.

Qualifications

• Bilingual in Spanish.
• Client interaction in person and through phone contact.
• Knowledge of and experience using confidentiality principles and guidelines.
• Ability to deliver direct services to clients while demonstrating respect and principles of recovery and cultural sensitivity.
• Ability to work independently and set priorities with minimal supervision from Clinical Team Manager.
• Computer experience including a variety of formats to make technology accessible to clinicians.
• Accurate and prompt word processing ability.
• Commitment to work toward improving cultural sensitivity as demonstrated by valuing difference/diversity; recognizing personal limitations in one’s sensitivities and expertise and having the desire to improve in these areas.
• Ability to manage and balance basic accounting systems.
• Excellent communication, writing, editing and organization skills.
• Possession of a valid driver’s license, a favorable driving record, adequate insurance (per state law) and access to a vehicle.

Responsibilities

• Providing in-person and telephone support to clients and visitors.
• Schedule clients on clinician’s calendars.
• Administrative management of Clinical Assessment Unit tasks such as scheduling assessments and taking payments.
• Clinical note transfer from JMHC electronic health record to the Dane County CCS portal.
• Maintain clinical records and filing system.
• Serve as a computer specialist to the team.
• Serve as an initial contact for clients and visitors who come into the office and provide excellent customer service.
• Respond to staff requests for assistance.
• Answer telephones and utilize general knowledge of clients and understanding of their illnesses, comprehension of the mental health system and of community resources, and cultural sensitivity while maintaining and adhering to confidentiality guidelines.
• Attend and participate in team meetings and trainings.
• Coordinate activities and/or meetings with other Program Support Specialists.
• Coordinate and order supply inventory.
• Work actively and positively to maintain good working relationships between other JMHC programs, vendors and other community members.
• Work to improve own cultural sensitivity by participating in the development and implementation of program strategies to continue to improve the cultural sensitivity of the program’s services.

Job description

Journey Mental Health Center seeks a Program Support Specialist to assist with the organization, administration, and coordination of Clinic Based Services programs in Madison, WI. This admin role moves between programs to support clients, schedule clinicians, and enter data while preserving confidentiality and cultural sensitivity.

Primary duties include in-person and phone support, scheduling, note transfer to CCS portals, and general office expertise.