Clinical Program Support & Service Facilitator

Journey Mental Health Center; Madison (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Journey Mental Health Center is seeking a Program Support Specialist in Madison, Wisconsin. This hybrid position involves coordinating operations within a certified Comprehensive Community Services program while providing administrative support to clients and team members.

Ideal candidates will hold a Bachelor’s degree in a behavioral health field and possess strong communication, organizational, and cultural sensitivity skills. The role requires both client interaction and proficiency in using electronic health record systems.

Qualifications

• Experience with client/public interaction in person and through phone contact.
• Knowledge of confidentiality principles and guidelines.
• Ability to deliver services with respect and cultural sensitivity.

Responsibilities

• Coordinate operations of Program Support Specialist in a clinical setting.
• Provide in-person and telephone support to clients and visitors.
• Assist with billing submissions to Dane County CCS portal.

Skills

Communication skills

Organizational skills

Cultural sensitivity

Word processing

Client interaction

Education

Bachelor’s Degree in a related behavioral health field

Tools

Electronic health records

Computer software

Job description

Journey Mental Health Center is seeking a Program Support Specialist in Madison, Wisconsin. This hybrid position involves coordinating operations within a certified Comprehensive Community Services program while providing administrative support to clients and team members.

Ideal candidates will hold a Bachelor’s degree in a behavioral health field and possess strong communication, organizational, and cultural sensitivity skills. The role requires both client interaction and proficiency in using electronic health record systems.