Bilingual Clinical Programs Pharmacy Technician

Choosegreaterpeoria; Oregon (IL); Remote; USD 40,000 - 53,000; Full time

Job summary

A prominent healthcare organization seeks a Pharmacy Technician to work from home in a call center capacity. Key responsibilities include educating members on medication benefits and conducting communications to drive health awareness. This role requires a pharmacy technician license, excellent bilingual communication skills, and the capacity to provide efficient customer service.

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off including holidays and personal time

Short-term and long-term disability insurance

Life insurance

Qualifications

• Fluent in English and Spanish.
• Excellent written and verbal communication skills.
• Experience in call center processes and insurance processing.

Responsibilities

• Educate members on alternative medications and cost-saving opportunities.
• Handle inbound and outbound calls to members.
• Communicate with members via letters, texts, and emails.

Skills

Communication Skills

Bilingual (English and Spanish)

Customer Service

Education

Resident State Pharmacy Technician License OR National Pharmacy Technician Certification

Associate's Degree or Equivalent Work Experience

Job description

Become a part of our caring community and help us put health first

The MYB Pharmacy Technician 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The MYB Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Maximize Your Benefits Pharmacy Technician works from home in a call center capacity. Prescription Savings Specialists educate members on how to maximize their pharmacy benefits by taking advantage of cost savings opportunities on their medications.

In this role you will:

• Educate members on alternative medications and opportunities for cost savings.
• Inbound and outbound calls
• Communicating with members that have received letters, text, emails and voicemails
• Drive health awareness with members through Rx Education

Use your skills to make an impact

Required Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification

• Ability to speak both English and Spanish fluently (see Language Proficiency Testing below)

• Excellent communication skills both written and verbal

• Applied knowledge of insurance processing, customer service or call center processes and practices

• High speed hardwired internet and phone, minimum speed 20Mbps

• Must have a designated work area with a door that locks

Schedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.

Preferred Qualifications

• Associate's degree or equivalent work experience
• Experience in mail order and/or retail pharmacy setting
• Previous call center experience in a pharmacy setting
• Strong communication and telephonic skills
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Work ethic that is focused, accurate and highly productive
  

Any Humana employee who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-09-2025

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.