Bilingual Clinical Care Assistant - Medical Office

Axis Community Health; Pleasanton (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

403(b) retirement plan

Educational reimbursement

Paid holidays

Paid time off

Employee discounts

Referral program

Job summary

Axis Community Health in Pleasanton, CA, is seeking a Clinical Care Assistant to support the nursing team and coordinate patient care. The role includes hands-on duties such as ear lavages and EKGs, plus patient communication and education under HIPAA guidelines.

The ideal candidate has a high school diploma, at least 1 year of healthcare experience, and current Medical Assistant certification. Bilingual English/Spanish is required to assist diverse patients.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one (1) year of experience as a medical assistant in a healthcare setting is preferred.
• Current valid certification as a Medical Assistant is required.
• EPIC experience is a plus.
• English/Spanish bilingual is required.

Responsibilities

• Monitor the Epic RN message pool and assist in triaging messages and routing to staff at the appropriate scope or level.
• Assist in responding to patient portal advice requests within scope.
• Follow Axis workflows in Epic and ensure all medical documentation is completed promptly and accurately.
• Assist RNs with translation when needed.
• Schedule patient appointments, follow-up visits, and work with internal and external teams to ensure referrals and orders are completed.
• Conduct patient support visits that might include ear lavages, EKGs, blood pressure checks, and other types of procedures as ordered by providers or permitted under standing orders.
• Communicate with patients to provide education, instructions, and support regarding their care plan.
• Assist patients with understanding and navigating their healthcare options and services.

Skills

Bilingual English/Spanish

Telephone skills

Patient service skills

Typing 35 WPM

Attention to detail

Education

High School Diploma or equivalent

Medical Assistant certification

Tools

EPIC experience

Job description

Axis Community Health in Pleasanton, CA, is seeking a Clinical Care Assistant to support the nursing team and coordinate patient care. The role includes hands-on duties such as ear lavages and EKGs, plus patient communication and education under HIPAA guidelines.

The ideal candidate has a high school diploma, at least 1 year of healthcare experience, and current Medical Assistant certification. Bilingual English/Spanish is required to assist diverse patients.