Bilingual Clinical Administrative Assistant

Monroe+Biomedical+Research; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Onsite position

Healthcare environment experience

Job summary

Monroe Biomedical Research in Charleston, SC seeks a Bilingual Clinical Administrative Assistant to serve as the first point of contact for patients, participants, and visitors onsite. The role emphasizes welcoming interactions, scheduling, and accurate administration in a healthcare setting.

The ideal candidate has strong communication, organizational skills, and experience with Microsoft Office; bilingual English/Spanish proficiency is required and HIPAA compliance is essential.

Qualifications

• Customer service and communication skills are essential.
• Proficiency in Microsoft Office (Word, Excel, Outlook) required.
• Bilingual in English and Spanish is a must.

Responsibilities

• Welcome and assist patients, participants, and visitors at the front desk.
• Answer calls, screen inquiries, direct to appropriate staff, and schedule appointments.
• Maintain patient/visitor logs and ensure accurate check-in processes.
• Coordinate with research staff and support study documentation and follow-up.

Skills

Customer service

Phone etiquette

MS Office (Word/Excel/Outlook)

Organization

Bilingual English/Spanish

Multitasking

Healthcare front desk

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare administration or related field preferred

Tools

CTMS

Job description

Bilingual Clinical Administrative Assistant

Location: Charleston, SC (Onsite)

MBR Charleston is a leading clinical research site committed to advancing medical science through innovative clinical trials.

We are seeking a welcoming, organized, and detail-oriented Bilingual Clinical Administrative Assistant to serve as the first point of contact for our patients, study participants, and visitors.

The ideal candidate is professional, personable, and passionate about providing exceptional customer service in a healthcare setting. If you have strong administrative skills, excellent communication abilities, and a desire to contribute to meaningful medical advancements, we encourage you to apply!

Key Responsibilities:

Front Desk & Patient Support

• Welcome and assist patients, clinical trial participants, and visitors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls and respond to general inquiries.
• Schedule appointments and conduct participant follow-up calls as needed.
• Maintain accurate patient and visitor logs and ensure a smooth, efficient check-in process.
• Keep the reception area and waiting room clean, organized, and welcoming.

Administrative & Clinical Research Support

• Prepare and manage patient paperwork, obtain required signatures, and maintain accurate documentation.
• Perform data entry, filing, faxing, scanning, and other administrative duties.
• Facilitate communication between patients, study participants, and clinical research staff.
• Assist with participant recruitment, appointment reminders, and follow-up activities.
• Support the clinical research team with study-related documentation and administrative tasks.

Office Operations & Compliance

• Monitor office supplies and ensure clinic materials are properly stocked and organized.
• Assist research staff with study materials, participant education resources, and documentation.
• Maintain strict confidentiality of patient and participant information in accordance with HIPAA requirements.
• Follow site policies, applicable clinical research protocols, and established administrative procedures.

Qualifications & Requirements:

Education

• High school diploma or equivalent required.
• Associate or bachelor’s degree in healthcare administration, business administration, or a related field preferred.

Experience:

Required Skills

• Excellent customer service, interpersonal, and communication skills.
• Professional phone etiquette and strong scheduling abilities.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Previous receptionist, front desk, or administrative support experience in a healthcare setting.
• Must be Bilingual proficiency in English and Spanish.

Preferred Qualifications

• Familiarity with clinical research procedures and terminology, or a willingness to learn.
• Experience with Clinical Trial Management Systems (CTMS).
• Previous experience working with patients or clinical trial participants.
• Healthcare or clinical research experience is a plus.

Work Schedule

Monday through Friday, with occasional evening or weekend hours based on site needs.