Bilingual Client Care Coordinator

Angels of Care Pediatric Home Health; El Paso (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

401K

Mental Wellness Benefits

Discounts on Pet, Home, and Auto

Job summary

Angels of Care Pediatric Home Health is seeking a Client Care Coordinator to serve as the main liaison for families and care teams. This on-site, full-time role focuses on scheduling, coordination, and timely communication in a fast-paced environment.

You will collaborate with clinicians, manage multiple duties, document interactions, and build strong relationships with families and nursing staff to ensure high-quality care in line with HALOS values.

Qualifications

• Experience in customer service or scheduling preferred.
• Bilingual in English and Spanish required.
• Strong communication and organization skills.
• Proficient with office technology (Microsoft Suite, etc.)

Responsibilities

• Serve as the primary point of contact for client families, building trust and providing timely support.
• Coordinate and assign duties based on each clinician's skills and availability.
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs.
• Collaborate closely with clinical staff to ensure clients receive high-quality care.
• Foster strong, professional relationships with families and nursing staff.
• Use sound judgment and initiative to identify and solve problems.
• Stay organized while managing multiple priorities and maintaining accurate documentation

Skills

Customer service

Scheduling

Administrative

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Work Location and Schedule:

This is a full-time, on-site position. Work schedule is Monday to Friday, daytime business hours.

As a Client Care Coordinator, you'll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians. This position is ideal for a detail-oriented team member who thrives in a fast-paced environment and is committed to delivering excellent service.

In this role, you will:

• Serve as the primary point of contact for client families, building trust and providing timely support
• Coordinate and assign duties based on each clinician's skills and availability
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
• Collaborate closely with clinical staff to ensure clients receive high-quality care
• Foster strong, professional relationships with families and nursing staff
• Use sound judgment and initiative to identify and solve problems
• Stay organized while managing multiple priorities and maintaining accurate documentation

Qualifications

• Prior experience in a customer service, scheduling, or client-facing administrative role preferred
• Strong communication skills and a proactive, solutions-focused mindset
• Ability to stay organized and manage competing priorities effectively
• Familiarity with office technology (Microsoft Suite, etc.)
• Bilingual in English and Spanish required

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information -Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

#LI-ONSITE