Bilingual Claims Support Agent – Customer Service

ECCO Heating Products Ltd.; Sanford (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Career development

Training program

Job summary

ECCO Heating Products Ltd. is seeking a Customer Service Agent – Extended Warranty Support to provide exceptional bilingual customer support by phone and email. The role emphasizes drafting professional emails, maintaining high-quality service, and adhering to company policies.

The position requires reliable attendance, on-site presence in Sanford, FL, and weekend availability after training, with thorough onboarding and nesting sessions. Start date is September 28, 2026, with $16/hour pay.

Qualifications

• Clear, professional communication free from slang or informal language.
• Strong writing skills and ability to draft polished emails.
• Reliable transportation and punctual attendance.
• Stable employment history; minimal job hopping preferred.
• Willingness to work weekends after training.
• On-site final interview may be requested.

Responsibilities

• Deliver outstanding customer support via phone and email.
• Draft professional emails with proper grammar, punctuation, and tone.
• Resolve customer inquiries efficiently and with a positive attitude.
• Follow company protocols to ensure high-quality service.
• Maintain confidentiality and comply with privacy and dress code policies.
• Commit to weekend availability.
• Adhere to a consistent work schedule and demonstrate flexibility during high-demand periods.
• Keep mobile devices secured in the provided lockbox during work hours.
• Attend an on-site final interview, if requested.

Skills

Written communication

Verbal communication

Attention to detail

Polished emails

Job description

ECCO Heating Products Ltd. is seeking a Customer Service Agent – Extended Warranty Support to provide exceptional bilingual customer support by phone and email. The role emphasizes drafting professional emails, maintaining high-quality service, and adhering to company policies.

The position requires reliable attendance, on-site presence in Sanford, FL, and weekend availability after training, with thorough onboarding and nesting sessions. Start date is September 28, 2026, with $16/hour pay.