Extended Warranty Support Specialist

ECCO Heating Products Ltd.; Sanford (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee perks and growth

Job summary

ECCO Heating Products Ltd. is seeking a reliable, professional Customer Service Agent to support customers with extended warranty coverage. The role emphasizes clear written and verbal communication, strong attention to detail, and a commitment to top-tier service.

You will craft polished emails and interact with customers per company policies, maintaining a professional demeanor in every contact. The position requires on-site work in Florida, with training and weekend availability after the

Qualifications

• Stable employment history; minimal job hopping preferred.
• Clear, professional communication free from slang or informal language.
• Strong writing skills and the ability to draft polished, customer-ready emails.
• Reliable transportation and punctual attendance.
• No time-off requests within the first 30 days of employment.
• Ability to come onsite for a third-round interview, if needed.
• Willingness to work weekends after training, with one weekday off.
• Must comply with professional dress code standards.

Responsibilities

• Deliver outstanding customer support via phone and email.
• Draft professional, clearly written emails with proper grammar, punctuation, and tone.
• Resolve customer inquiries efficiently and with a positive attitude.
• Follow company protocols to ensure high-quality service.
• Maintain confidentiality and comply with privacy and dress code policies.
• Commit to weekend availability.
• Adhere to a consistent work schedule and demonstrate flexibility during high-demand periods.
• Keep mobile devices secured in the provided lockbox during work hours.
• Attend an on-site final interview, if requested.

Job description

ECCO Heating Products Ltd. is seeking a reliable, professional Customer Service Agent to support customers with extended warranty coverage. The role emphasizes clear written and verbal communication, strong attention to detail, and a commitment to top-tier service.

You will craft polished emails and interact with customers per company policies, maintaining a professional demeanor in every contact. The position requires on-site work in Florida, with training and weekend availability after the