Bilingual Child Support Customer Services Representative 2 - 00069992

Georgia Department of Human Services; Atlanta (GA); Remote; USD 35,000 - 45,000; Full time

Job summary

The Georgia Department of Human Services is seeking a Bilingual Child Support Customer Services Rep 2 for the Communication Center. This telework position requires fluency in English and Spanish, focusing on ensuring support obligations are met through effective communication with clients.

Benefits

Flexible work schedule

Training opportunities

Retirement plans

Paid holidays

Medical, dental, vision insurance

Employee discounts

Qualifications

• Two years of relevant experience or one year at a lower level required.
• Preferred qualifications include call center experience.

Responsibilities

• Explain child support obligations and provide necessary information.
• Communicate with clients and stakeholders through various channels.
• Coordinate child support activities with legal and judicial entities.

Skills

Communication

Bilingual (English and Spanish)

Analytical

Interpersonal

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, training opportunities, retirement plans (including 401(k) and 457 plans), 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discounts. Telework opportunities are available depending on the position.

Start your career in public service. The Division of Child Support Services (DCSS) within DHS enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. DCSS promotes parent accountability and self-sufficiency while reducing public financial responsibility. It also administers outreach programs like Fatherhood, Prison Re-Entry, and Parental Accountability Court to increase non-custodial parental involvement.

The Georgia Department of Human Services (DHS), through the Division of Child Support Services (DCSS), is seeking candidates for the position of Bilingual Child Support Customer Services Rep 2 for the Communication Center. Candidates must be fluent in both English and Spanish (oral and written).

Note: This is a telework position. Compliance with the State of GA teleworking policy and maintaining high-speed internet access are required for approved teleworkers.

JOIN OUR TEAM!!!

Pay Grade: F

Under supervision, the role involves communicating with clients via phone, email, and direct contact to ensure support obligations are met.

Role and Responsibilities:

• Explain child support obligations and provide necessary information.
• Communicate with clients and stakeholders through various channels.
• Coordinate child support activities with legal and judicial entities.
• Gather and document detailed information.
• Perform additional responsibilities as assigned.

Core Competencies:

• Home-based technology setup with Windows OS and high-speed internet for telework.
• Adherence to teleworking policies.
• Excellent communication skills (oral, written, analytical, interpersonal).
• Proficiency in Microsoft Office Suite and standard office software.

Minimum qualifications include a high school diploma/GED and two years of relevant experience, or one year at a lower level. Preferred qualifications include a bachelor’s degree and call center experience.

For more information, visit https://dhs.georgia.gov/.

Note: Current state employees are subject to SPB rules regarding salary. DHS is an Equal Opportunity Employer. For accommodations, contact [e-mail].

Applicants may undergo pre-employment screening. DHS verifies educational credentials through recognized agencies. Emergency response duties may be required.

Due to application volume, status updates are not provided by phone or email. Only selected candidates will be contacted. This position may close at any time once a suitable applicant pool is identified.