Bilingual Case Manager RN (English and Spanish)

CVS Health; North Carolina; Remote; USD 54,000 - 117,000; Full time

Job summary

An established industry player is seeking a Bilingual Nurse Case Manager to join their team. This role involves telephonic assessments, planning, and coordinating case management activities to enhance the overall wellness of members. The ideal candidate will bring 3+ years of clinical experience and a passion for improving health outcomes. With flexible working hours and a commitment to employee well-being, this position offers a unique opportunity to make a meaningful impact in the lives of individuals while working in a supportive and innovative environment.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Tuition assistance

Flexible work schedules

Qualifications

• 3+ years clinical practice experience required.
• RN with current unrestricted compact state licensure required.

Responsibilities

• Telephonically assess and coordinate case management activities.
• Develop proactive courses of action to enhance member wellness.

Skills

Bilingual English/Spanish

Clinical Judgment

Assessment Skills

Communication Skills

Education

Associates Degree

BSN (Bachelor of Science in Nursing)

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This position will be working remotely. Standard business hours are Monday-Friday, with some flexibility required to accommodate members' needs.
Bilingual in English/Spanish Nurse Case Manager is responsible for telephonically assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness.

1. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration.
2. Services strategies policies and programs are comprised of network management and clinical coverage policies.
3. Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.
4. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.
5. Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.
6. Reviews prior claims to address potential impact on current case management and eligibility.
7. Assessments include the member’s level of work capacity and related restrictions/limitations.
8. Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.
9. Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences to benefit overall medical management.
10. Utilizes case management processes in compliance with regulatory and company policies and procedures. Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

Required Qualifications

• Bilingual English/Spanish
• 3+ years clinical practice experience required
• RN with current unrestricted compact state licensure required
• Willingness to obtain additional state licensure as needed

Preferred Qualifications

• Med/Surg experience
• Managed care experience
• Case management experience

Education

• Associates degree required
• BSN preferred

Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,095.00 - $116,760.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.