Bilingual Case Management Navigator

Diocese of Allentown; Allentown (Lehigh County); On-site; USD 36,000 - 45,000; Full time

Job summary

The Diocese of Allentown, through Catholic Charities, seeks a Case Management Navigator to support individuals and families facing financial hardship, housing instability, and related challenges. This exempt/full-time role (37.5 hours/week) offers a $20.00 per hour salary and is based at 402 W.

Chew Street, Allentown, PA. Responsibilities include client engagement, assessment, resource navigation, and ongoing case management, with a focus on accessing local, state, and federal programs.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, or a related field.
• Spanish language skills strongly preferred.
• Experience working with individuals and families facing socioeconomic challenges preferred.
• Knowledge of local community resources, social service systems, and public benefit programs.
• Strong communication, organizational, and problem-solving skills.
• Ability to work with individuals from diverse backgrounds with empathy, cultural humility, and professionalism.
• Proficiency in basic computer applications and case management software.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct basic assessments to identify client needs related to housing, food, healthcare, transportation, and financial stability.
• Aid clients in creating individualized service plans outlining goals and action steps.
• Assist clients in connecting to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.
• Educate clients on eligibility requirements and assist with completing applications and documentation.
• Coordinate referrals to internal and external service providers to ensure a holistic support network.
• Maintain a caseload and provide ongoing case management, monitoring progress and adjusting service plans as needed.
• Advocate on behalf of clients with landlords, agencies, and other community partners as appropriate.
• Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.
• Track outcomes and prepare reports as required by supervisors or funders.
• Develop and maintain strong working relationships with community partners, service providers, and resource agencies.
• Participate in community meetings, trainings, and outreach events to stay informed about available resources and emerging needs.

Skills

Spanish language skills

Communication skills

Organizational skills

Problem-solving

Empathy and cultural humility

Teamwork

Driver's license

Education

Bachelor's degree in social work, Human Services, Psychology, or related field

Tools

Case management software

Microsoft Office

Data entry / workflow software

Job description

The Diocese of Allentown, through Catholic Charities, seeks a Case Management Navigator to support individuals and families facing financial hardship, housing instability, and related challenges. This exempt/full-time role (37.5 hours/week) offers a $20.00 per hour salary and is based at 402 W.

Chew Street, Allentown, PA. Responsibilities include client engagement, assessment, resource navigation, and ongoing case management, with a focus on accessing local, state, and federal programs.