Bilingual Case Management Coordinator

Guardian Ambulance Ltd.; United States; Remote; USD 28,000 - 32,000; Full time

Job summary

Medavie, a national health solutions partner, seeks a Bilingual Case Management Coordinator to help set up and maintain disability claims. You will gather information to assess applications and support ongoing claims with meticulous attention to detail.

The role requires strong communication with stakeholders, multi-tasking ability, and accurate handling of financial calculations within standard processes. Shift is 7.5 hours, Monday to Friday, 8:00am–6:00pm.

Qualifications

• Post-secondary education in a related field or equivalent work experience.
• Minimum six months experience in an administrative role, preferably in a health care or health service setting.
• Knowledge of medical terminology is an asset.
• Strong attention to detail and comfort with phone communication.

Responsibilities

• Set up new disability claim applications and obtain missing information within timelines.
• Perform administrative duties such as invoicing and information follow-ups.
• Complete steps of documented processes for new claims and CPP/QPP applications.
• Respond to client inquiries related to disability via phone and email.
• Input data in claims management and payment systems.
• Prepare letters and templates with accuracy.

Skills

Bilingual English/French

Customer service

Phone support

Attention to detail

Financial calculations

MS Office

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

Position Type:

• Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.

The Opportunity:

The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims. Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files. This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.

We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, between the hours of 8:00am-6:00pm.

Key Responsibilities:

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested;
• Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications;
• Respond to client inquiries related to disability (telephone- taking about 30 calls a day and in writing)
• System set up and input of data in each of the claims management and payment systems;
• Accurately managing financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and benefit payments; and
• Prepare letters, i.e. templates, formatting and proofreading for errors.

Qualifications:

• Education: Post-secondary education in a related field or equivalent work experience.
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
• High attention to detail.
• Comfortable being on the phone.
• Strong customer service focus.
• Ability to complete financial calculations using tools provided.
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Language Skills: Bilingualism (English and French) is mandatory for this position.

Pay Range:

40,254 - 45,285 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.