Bilingual Case Aide - Juntos (5207)

Center for Family Services; Bridgewater (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

$500 sign-on bonus

Excellent paid time off (PTO) program

401(k) plan

Medical insurance plan options

Flexible spending accounts

Ongoing training and professional development opportunities

Job summary

Center for Family Services is seeking a full-time Case Aide in Bridgewater, MA, to assist case managers in delivering services to clients. Key responsibilities include managing case documentation and providing support in shelters for minors.

The ideal candidate has a strong background in administrative support, is bilingual in English and Spanish, and possesses excellent organizational and communication skills. Competitive compensation and benefits, including a $500 sign-on bonus.

Qualifications

• Minimum of a high-school diploma or GED; preferred bachelor’s degree in related field.
• Two or more years of experience in an administrative support capacity.
• Excellent driving skills and clean driving record.

Responsibilities

• Assist lead case managers and case managers with shelter residents.
• Conduct audits for minors in the assigned shelters within seven days of arrival.
• Conduct safety follow-up calls to UC and sponsor 30 days after release.
• Attend training to improve clinical and crisis intervention skills.
• Maintain records of staff meetings with case coordinators and FFS.

Skills

Organizational skills

Communication skills

Interpersonal skills

Bilingual in English and Spanish

Education

High school diploma or GED

Bachelor's degree in Administrative Assistant, Social Work, or related field

Job description

Position Summary

The Case Aide assists case managers in providing services to clients by gathering, organizing, and maintaining case documentation and client records. The role requires strong organizational, communication, and interpersonal skills, and a commitment to confidentiality and compliance with all legal and ethical guidelines.

Job Type

Full‑time

Salary

$24 per hour

Duties and Responsibilities

• Assist lead case managers and case managers with shelter residents.
• Conduct binder and portal audits for minors in the assigned shelters and other shelters as needed, within seven days of the minor’s arrival.
• Conduct safety and well‑being follow‑up calls to UC and sponsor 30 days after the UC is released.
• Attend training as needed to improve and maintain clinical and crisis intervention skills.
• Maintain records of staff meetings, both weekly pre‑staffing and weekly staffing, with case coordinators and FFS.
• Assist with record requests from UC Records Specialist and ensure timely completion.
• Update emergency contact list and provide to assigned shelter POC.
• Assist in maintaining 24‑hour case management coverage and provide rotating on‑call emergency coverage as needed.
• Open and distribute mail.
• Ensure trackers (including KYR and flight tracker) are completed and updated.
• Provide additional support, including ratio coverage in shelters assigned and not assigned, as needed.

Requirements

• Minimum of a high‑school diploma or GED; preferred bachelor’s degree in Administrative Assistant, Social Work, or related field.
• Two or more years of experience in an administrative support capacity.
• Bi‑lingual language fluency in both English and Spanish.
• Excellent driving skills and clean driving record.
• Licensed driver for at least three years.

Benefits

• $500 sign‑on bonus upon hire.
• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday.
• 401(k) plan.
• Medical insurance plan options.
• Prescription insurance.
• Life insurance.
• Flexible spending accounts.
• Health & wellness activities.
• Ongoing training and professional development opportunities.
• Opportunity for advancement.

Equal Opportunity Employer

Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.

Pre‑employment Requirements

All positions require pre‑employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances.

About the Organization

Center For Family Services is a leading non‑profit dedicated to improving lives. For more information, visit www.centerffs.org.