Bilingual Case Aide - JOR

National Youth Advocate Program; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare Benefits for you and your</

Family

Job summary

National Youth Advocate Program seeks a dedicated Case Aide for La Jornada to provide administrative support to program staff and ensure efficient records management. The role requires bilingual English/Spanish, strong organizational skills, and proficiency with standard office software.

You will assist with intake, discharge packages, travel coordination, and compliance with ORR policies. This is a full-time position offering growth within a mission-driven nonprofit that serves children, youth,

Qualifications

• High School Diploma required; a 4-year degree is preferred.
• Fluency in English and Spanish is required.
• Proficient with standard software: word processing, spreadsheets, and databases.
• Ability to travel occasionally and manage multiple tasks.

Responsibilities

• Provide administrative and document support to program staff.
• Support ORR's 7 Day Case Management policy requirements.
• Maintain records per ORR/NYAP policies and complete data entry.
• Process verification of release (VOR) changes as needed.
• Assist with intake and discharge packages and travel coordination.

Skills

Bilingual (English/Spanish)

Excellent customer service

Strong organizational skills

Confidentiality

Computer literacy

Education

High School Diploma

4-year degree preferred

Tools

Word processing

Spreadsheet

Database programs

Job description

Job DetailsJob Location: Cincinnati, OH 45241Education Level: High SchoolJob Category: Nonprofit - Social ServicesWorking At NYAP

NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

Why Work with Us? Exciting Benefits and Opportunities at NYAP!

• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement
• Phone Allowance
• Student Loan Repayment Assistance
• CEU’s and ongoing trainings/education.

The Case Aide for La Jornada provides administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.

RESPONSIBILITIES

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.
• maintenance of records data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers (LSP) “Know Your Rights’ presentations and legal screenings.
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.
• Assist Program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Demonstrated ability to service a diverse group of clients.
• Ability to work independently and exercise a high level of confidentiality.
• Proven experience and high level of comfortability operating technology and learning new software applications.
• Perform other additional responsibilities as required.

MINIMUM QUALIFICATIONS

• High School Diploma, 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English Spanish). Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

OTHER SKILLS

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

An Equal Opportunity Employer, including disability/veterans.