Bilingual Case Aide - JOR

National Youth Advocate Program; Blue Ash (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Pet insurance

401(k)

Summer half-days

Mileage reimbursement

Phone allowance

Student loan repayment

CEUs and trainings

Job summary

National Youth Advocate Program is seeking a Case Aide for La Jornada in Blue Ash, OH. You will support ORR’s 7 Day Case Management policy, maintain records, assist with intake/discharge, and coordinate legal screenings and travel for children and staff.

Strong organizational skills, confidentiality, and bilingual English/Spanish abilities are required; a High School diploma is required, with a 4-year degree preferred. This role offers competitive benefits and a mission-driven work environment.

Qualifications

• High School Diploma required; 4-year degree preferred.
• Fluency in English and Spanish required.
• Excellent customer service and communication skills.
• Proficient in general computer use and office software.

Responsibilities

• Perform duties supporting ORR’s 7 Day Case Management policy requirements.
• Maintain and organize case files and intake/discharge packages.
• Assist with searches, background checks, and CA/N checks for potential sponsors.
• Coordinate travel for children and staff and support legal screenings.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Organizational skills

Time management

Education

High School Diploma

Bachelor’s degree preferred

Tools

Word processing

Spreadsheets

Databases

Office software

Job description

Working At NYAPNYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.33 Paid days off each year! (11 holidays + 22 days PTO)Healthcare Benefits for you and your family.Pet insurance that provides discounts and reimbursements.Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.Why Work with Us? Exciting Benefits and Opportunities at NYAP!The Case Aide for La Jornada provides administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.RESPONSIBILITIESThe Case Aide for La Jornada will perform duties including, but not limited to:Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.maintenance of records data per ORR’s/NYAP’s/NAR’s records management policies.Complete records requests from ORR.Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.Assist with maintenance of case files and completion of intake and discharge packages.Support the coordination of legal service providers (LSP) “Know Your Rights’ presentations and legal screenings.Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.Assist Program with coordination of travel for children and staff.Support case management with intake case files and required intake documentation.Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.Demonstrated ability to service a diverse group of clients.Ability to work independently and exercise a high level of confidentiality.Proven experience and high level of comfortability operating technology and learning new software applications.Perform other additional responsibilities as required.MINIMUM QUALIFICATIONSHigh School Diploma, 4-year degree preferred.Understand ORR Policies and Procedures.Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.Bilingual (English Spanish). Fluency in Spanish is required.Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.OTHER SKILLSA long-term view on people expressed through compassion and support.A passion to be involved in high-impact work that makes a difference.A drive for excellence and continual improvement.Excellent customer service and communication skills.Sensitivity to cultural diversity.Enthusiastic self-starter.Strong organizational and administrative skills.Works well independently and as a team member.PHYSICAL DEMANDSUse of manual dexterity, tactile, visual, and audio acuity.Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.Occasional lifting (up to 25 pounds), bending, pulling, and carrying.Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.An Equal Opportunity Employer, including disability/veterans.