Bilingual Case Aide

Paycom - ATS; Chicago (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits for you and family

Paid time off: 33 days (11 holidays +

401(k)

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and ongoing trainings

Job summary

National Youth Advocate Program seeks a Case Aide for La Jornada to provide administrative and documentation support to the program staff. You will maintain records per ORR, upload documents to UC Portal and NYAP Evolv, and assist with intake, discharge packages, and travel coordination.

The role requires a willingness to work extended hours and weekends, bilingual English/Spanish abilities, and strong organizational skills to handle multiple priorities with confidentiality.

Qualifications

• Bilingual English/Spanish required.
• High school diploma required; a 4-year degree is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide administrative and document support to program staff.
• Maintain records and ensure timely uploads to ORR and NYAP systems.
• Support case management with intake, discharge, and tracking activities.
• Coordinate travel for children and staff and assist with legal screenings.
• Assist with licensing processes for foster parents and clinical teams.
• Prioritize work and meet deadlines in a fast-paced environment.

Skills

Bilingual English/Spanish

Confidentiality & discretion

Organizational skills

Education

High school diploma, 4-year degree preferred

Tools

Computer proficiency

Job description

Working At NYAPNYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.33 Paid days off each year! (11 holidays + 22 days PTO)Healthcare Benefits for you and your family.Pet insurance that provides discounts and reimbursements.Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.Why Work with Us? Exciting Benefits and Opportunities at NYAP!The Case Aide for La Jornada provides administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.RESPONSIBILITIESThe Case Aide for La Jornada will perform duties including, but not limited to:Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.maintenance of records data per ORR’s/NYAP’s/NAR’s records management policies.Complete records requests from ORR.Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.Assist with maintenance of case files and completion of intake and discharge packages.Support the coordination of legal service providers (LSP) “Know Your Rights’ presentations and legal screenings.Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.Assist Program with coordination of travel for children and staff.Support case management with intake case files and required intake documentation.Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.Demonstrated ability to service a diverse group of clients.Ability to work independently and exercise a high level of confidentiality.Proven experience and high level of comfortability operating technology and learning new software applications.Perform other additional responsibilities as required.MINIMUM QUALIFICATIONSHigh School Diploma, 4-year degree preferred.Understand ORR Policies and Procedures.Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.Bilingual (English Spanish). Fluency in Spanish is required.Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.OTHER SKILLSA long-term view on people expressed through compassion and support.A passion to be involved in high-impact work that makes a difference.A drive for excellence and continual improvement.Excellent customer service and communication skills.Sensitivity to cultural diversity.Enthusiastic self-starter.Strong organizational and administrative skills.Works well independently and as a team member.PHYSICAL DEMANDSUse of manual dexterity, tactile, visual, and audio acuity.Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.Occasional lifting (up to 25 pounds), bending, pulling, and carrying.Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Who we areNational Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.