Bilingual Care Coach

Humana Inc; Puerto Rico; Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Parental and caregiver leave

Disability insurance

Life insurance

Job summary

Humana Inc. invites applications for a Bilingual Care Coach, a remote, non-clinical member of the care management team in Puerto Rico. The role requires English/Spanish fluency and living in Puerto Rico, with telephonic engagement and data-driven care planning.

You will lead outreach, assess needs, coordinate services, and monitor progress while maintaining strict compliance. Scheduled hours are 8:30 AM–5:30 PM EST, with a 40-hour workweek and competitive benefits.

Qualifications

• Two or more years of direct adult patient care experience.
• Ability to pass a language proficiency test in English and Spanish.
• Strong communication and coordination skills within care teams.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions.
• Assess needs and develop individualized care plans.
• Coordinate services with clinical and community resources.
• Identify barriers to care and advocate for member independence.
• Monitor progress and adjust care strategies as needed.
• Maintain compliance and navigate multiple computer systems.

Skills

Bilingual English/Spanish

Education

Associate degree

Bachelor’s degree in Allied Health Science

Tools

Electronic Medical Records (EMR)

Job description

Become a part of our caring community. The Bilingual Care Coach works as a non-clinical member of the care management team. You will use your healthcare knowledge and employ a variety of approaches to evaluate and support a member's optimal wellness in this role. This is a remote position located in Puerto Rico, so the work is done telephonically, but you must live in Puerto Rico to be considered. Care Coaches must be fully bilingual in English and Spanish with the ability to pass a language proficiency test in both languages.

Key Responsibilities

• You will conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
• You will assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
• You will coordinate services and connect members to appropriate clinical and community resources to support health outcomes.
• You will identify and resolve barriers that impede effective care and member independence.
• You will monitor progress toward desired health outcomes and adjust care strategies as appropriate.
• The Care Coach maintains strict adherence to compliance requirements and navigates multiple computer systems simultaneously while engaging members in a structured environment with limited schedule flexibility.

Use your skills to make an impact.

Scheduled Hours

The shift is 8:30 AM to 5:30 PM EST (9:30 AM to 6:30 PM during Daylight Savings). No time off is permitted during the first month of training. The first 90 days following training are critical in building your foundation; therefore, planned or unplanned time away should be minimized as much as possible.

Required Qualifications

• You must reside in Puerto Rico for this position.
• Associate degree in any subject (No ADN, RN, LPN or SW degrees).
• Must be bilingual in English and Spanish (reading, writing and speaking).
• 2 or more years of experience in direct adult patient care. (This experience can be in settings such as long‑term care, home and community-based services, hospital/facility setting, case management, or managed care organizations.)
• Experience working with members of a healthcare team.
• Experience navigating a variety of electronic software programs, including electronic medical records.
• Experience building relationships with internal and external customers.

Preferred Qualifications

• Bachelor's degree in an Allied Health Science.
• Experience working with elderly or chronically ill patients.
• Experience with Medicare and Medicaid patients.
• Experience conducting health assessments with patients.
• Experience assisting patients with health benefits and coordinating care.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25Mbps and an upload speed of 10Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

40

Pay Range

$43,000 - $58,100 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.