Bilingual Call Center Sales Specialist

Mariner-Finance; White Marsh (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Mariner Finance in White Marsh, MD is hiring for a customer service/sales role that supports branch operations and provides a full range of virtual services focused on personal financial lending, collections, and sales.

The position requires a high school diploma, 1 year of customer service or sales experience, strong communication, problem-solving, and the ability to learn financial software. Full-time hours, Mon-Fri with some weekend coverage.

Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a customer service or sales position.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.

Responsibilities

• Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Assists customers via online and by telephone to open and service their accounts.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.

Skills

Customer service

Sales

Communication

Microsoft Office

Problem solving

Reliability

Insurance licensing required

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

Mariner Finance in White Marsh, MD is hiring for a customer service/sales role that supports branch operations and provides a full range of virtual services focused on personal financial lending, collections, and sales.

The position requires a high school diploma, 1 year of customer service or sales experience, strong communication, problem-solving, and the ability to learn financial software. Full-time hours, Mon-Fri with some weekend coverage.