Customer Service Representative

Penske Automotive; Michigan; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

Opportunities for career growth

Values-driven culture

Job summary

Penske Automotive is seeking an experienced Customer Representative to join the BMW of Bloomfield Hills Collision Center team. This position focuses on delivering extraordinary customer experiences and ensuring overall customer satisfaction while collaborating with various departments.

The ideal candidate will have strong communication skills, enthusiasm, and the ability to thrive in a fast-paced environment. A commitment to excellent customer service is essential. This full-time role offers competitive compensation and benefits.

Qualifications

• Genuine interest in providing exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive attitude.
• Strong work ethic in a fast-paced environment.

Responsibilities

• Support dealership functions to ensure customer satisfaction.
• Work with sales, service, production, and administrative departments.
• Manage customer inquiries and update files accurately.

Skills

Customer service

Communication skills

Organizational skills

Technical expertise

Tools

MS Office Suite

CRM tools

Job description

BMW of Bloomfields Hills Collision Center, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 36555

Position Code: 782801

Type: Full-time

Dealership: Bloomfield Hills Collision

Location Address: 1845 S Telegraph Road

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.