Bilingual Call Center Representative

Davita Inc.; Englewood (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in business and technology services is seeking a dedicated customer service representative for an onsite role in Englewood, CO. The position involves handling inbound and outbound calls regarding mortgage inquiries, focusing on providing exceptional customer service. Candidates must have prior contact center experience and a high school diploma, with additional preference for those bilingual in Spanish. This role comes with a competitive hourly rate of $21 and offers various benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• 1+ years of contact center experience required.
• Prefer candidates with 2+ years at previous jobs for long-term retention.
• Comfortable asking for money.

Responsibilities

• Handle inbound calls regarding mortgage questions.
• Solving customer problems on the first call.
• Make outbound calls to customers regarding payments.

Skills

Customer service orientation

Computer proficiency

Bilingual (Spanish and English)

Education

HS Diploma or GED

Tools

MS Office

Job description

*Description*
-Responsible for handling inbound calls from residential homeowners regarding mortgage questions
-Requirement is to solve the customers problem on a first call resolution
-Calls could be pertaining payments, address change, account password and resets, etc.
-Majority of the calls are 50/50 to make monthly payment or having basic questions and make outbound to customers that are due for this month and haven't made their payment (35-50/day depending on time of month). Ave handle time is 8min.
-Could also be calling with escrow questions (i.e. payment went up and why?) and other mortgage specific questions (removing PMI, etc.)
*Additional Skills & Qualifications*
MUST HAVE:
-HS Diploma or GED
-1+ years of Contact Center experience required
-Need to have tenure in past positions (i.e. ideally want 2+ years at their jobs - this is a long-term role)
-Must be familiar with computers (i.e. toggle screens, dual monitors, talking and speaking and general knowledge of MS Office)
-Someone who is comfortable asking someone for money and not getting nervous to do so
-Someone who is very customer service centric and puts the customer first (do not want someone that is only focus on a hard collect i.e. legal collections)
NICE TO HAVE:
-Previous mortgage or servicing experience
-Bilingual in Spanish and English
*Pay and Benefits*
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Englewood,CO.
*Application Deadline*
This position is anticipated to close on Jun 16, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.