Bilingual Call Center Rep - Medical Practice Remote Florida Only

Freddie Mac; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Bilingual Call Center Representative for a remote position in Florida. You will be responsible for answering calls, scheduling appointments, and providing information about services in both English and Spanish. Ideal candidates have experience in healthcare settings and possess strong communication skills.

Qualifications

• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting.
• Prior experience working with insurance and EHR systems.
• Familiarity with medical terminology and managed care contracts.

Responsibilities

• Answer incoming calls and direct them to the right departments.
• Schedule appointments, consultations, and surgeries in NextGen.
• Educate patients on pre-visit protocols and appointment details.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

NextGen

Job description

Bilingual Call Center Rep - Medical Practice Remote Florida Only

Pay Competitive

Location Remote

Employment type Full-Time

Job Description

Req#: BILIN031016 What You'll Do:


• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in NextGen
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

What We're Looking For:

Education & Experience:


• High School Diploma or equivalent required
• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
• Prior experience working with insurance and EHR systems (NextGen a plus!)


Knowledge & Skills:


• Familiarity with medical terminology and managed care contracts
• Excellent verbal/written communication and people skills in English and Spanish
• Strong organizational and time management abilities
• Proficient in Microsoft Office with fast, accurate data entry skills
• Ability to multitask while maintaining attention to detail


You'll Shine If You:


• Love working with diverse patient populations
• Thrive in a team-oriented, collaborative setting
• Have a service-first mindset and are calm under pressure
• Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About the company

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