Bilingual Call Center Rep - Medical Practice Remote Florida Only

Surgery Partners, Inc; Florida; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading medical practice is seeking a Bilingual Call Center Representative in Florida. This role involves appointment scheduling, patient education, and ensuring a smooth workflow in the healthcare setting. Ideal candidates will have strong communication skills in English and Spanish, along with a background in healthcare scheduling.

Qualifications

• Minimum 2 years of experience in appointment/surgery scheduling.
• Familiarity with medical terminology.
• Proficient in Microsoft Office with fast, accurate data entry skills.

Responsibilities

• Answer incoming calls and direct them to the right departments.
• Schedule appointments, consultations, and surgeries in NextGen.
• Educate patients on pre-visit protocols.

Skills

Communicative in English

Communicative in Spanish

Organizational Skills

Time Management

Education

High School Diploma or equivalent

Tools

NextGen EHR

Microsoft Office

Job description

Bilingual Call Center Rep - Medical Practice Remote Florida Only

Job Category: Registration-Scheduling

Requisition Number: BILIN031018

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• Full-Time

Locations

Showing 1 location

Pain Medicine - Lakewood
8936 77th Terrace
Suite 101
Lakewood Ranch, FL 34202, USA

Pain Medicine - Lakewood
8936 77th Terrace
Suite 101
Lakewood Ranch, FL 34202, USA

Rehabilitation Med Group
100 West Gore St.
Suite 500
Orlando, FL 32806, USA

Rehabilitation Med Group
100 West Gore St.
Suite 500
Orlando, FL 32806, USA

Tampa Pain Relief Center
Brandon, FL, USA

Tampa Pain Relief Center
Brandon, FL, USA

Answer incoming calls and direct them to the right departments

Accurately schedule appointments, consultations, and surgeries in NextGen

Register new patients and input detailed demographic and insurance information

Confirm appointments and verify insurance coverage

Educate patients on pre-visit protocols, paperwork, and appointment details

Take and route messages from patients, physicians, and pharmacies

Coordinate scheduling for multiple physicians and locations

Provide backup front office support and contribute to overall workflow

Reach out to new patients with a friendly welcome call

What We’re Looking For:

Education & Experience:

High School Diploma or equivalent required

Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

Prior experience working with insurance and EHR systems (NextGen a plus!)

Knowledge & Skills:

Familiarity with medical terminology and managed care contracts

Excellent verbal/written communication and people skills in English and Spanish

Strong organizational and time management abilities

Proficient in Microsoft Office with fast, accurate data entry skills

Ability to multitask while maintaining attention to detail

You’ll Shine If You:

Love working with diverse patient populations

Thrive in a team-oriented, collaborative setting

Have a service-first mindset and are calm under pressure

Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.

Qualifications

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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