Bilingual Branch Wholesale Product Specialist (Spanish)

The Sherwin-Williams Company; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Gastonia, NC is seeking a full-time Wholesale Product Specialist to assist customers in person and by phone, determine needs, and present appropriate products and services. You will process sales, tint and mix products, and help maintain store standards.

Responsibilities include handling sales transactions, keeping accurate files, assisting with deliveries, and staying informed about product options to support sales goals.

Qualifications

• Have at least one year of experience in delivery, retail, or customer service.
• Have previous work experience operating tinting and mixing equipment.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions accurately and in line with store policies.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications.
• Clean store equipment and maintain shop standards.
• Assist in making deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.
• Suggest ways to improve sales.

Skills

Retail experience

Customer service

Tinting & mixing equipment

Job description

The individual selected for this role will be expected to work at Store #1132, located at: 1681 Delta Ave. Gastonia, NC 28052 Position Type: Full-Time

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Clean store equipment
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

Qualifications

• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience operating tinting and mixing equipment