Bilingual Benefits & Eligibility Specialist

Trinity Employment; Tulsa (OK); On-site; USD 21,000 - 29,000; Full time

Job summary

Trinity Employment in Tulsa, OK is seeking a Bilingual Benefits & Eligibility Specialist to support a Medicaid enrollment project on-site, with the potential to transition into a permanent position. This role involves high-volume outbound calls to assist clients with Medicaid enrollment through the State system, requires bilingual English/Spanish communication, and attention to detail after training.

Ideal candidates will have medical administrative experience, strong phone skills, and the

Qualifications

• Bilingual in English and Spanish required.
• Prior medical administrative experience required.
• Experience with insurance verification, patient accounts, benefits, eligibility, or healthcare customer service.
• Strong phone communication and interpersonal skills.
• Experience in a medical office, healthcare administration, insurance, or call center environment preferred.
• High attention to detail and accuracy.
• Ability to stay focused and productive in a repetitive, task-driven role.
• Comfortable working onsite full-time.
• Reliable and dependable with excellent attendance.

Responsibilities

• Make outbound calls to clients regarding Medicaid enrollment and eligibility.
• Assist clients through the Medicaid application and enrollment process.
• Communicate with clients in both English and Spanish as needed.
• Follow up on missing documentation and incomplete applications.
• Answer client questions and provide clear information regarding the enrollment process.
• Accurately document all client interactions and application updates.
• Maintain organized and up-to-date records.
• Complete assigned tasks efficiently and within established timeframes.
• Follow established training guidelines, workflows, and procedures.
• Maintain confidentiality of client and healthcare-related information.
• Provide professional and courteous customer service throughout the enrollment process.

Skills

Bilingual English/Spanish

Medical administrative experience

Insurance verification

Customer service in healthcare

Phone communication

Interpersonal skills

Detail-oriented

Job description

Bilingual Benefits & Eligibility Specialist – Tulsa, OK

Pay: $18.00/hour

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Job Type: Temp-to-Perm | Onsite

Bilingual Benefits & Eligibility Specialist – Must-Have Requirements

• Bilingual in English and Spanish required
• Prior medical administrative experience required
• Experience with insurance verification, patient accounts, benefits, eligibility, or healthcare customer service
• Strong phone communication and interpersonal skills
• Experience in a medical office, healthcare administration, insurance, or call center environment preferred
• High attention to detail and accuracy
• Ability to stay focused and productive in a repetitive, task-driven role
• Comfortable working onsite full-time
• Reliable and dependable with excellent attendance

Bilingual Benefits & Eligibility Specialist – Position Summary

We are hiring Bilingual Benefits & Eligibility Specialists to support a Medicaid enrollment project with the opportunity to transition into a permanent position. This role involves high-volume outbound calls to assist clients with Medicaid enrollment through the State system. The ideal candidate is bilingual in English and Spanish, comfortable communicating with clients by phone, detail-oriented, and able to follow structured processes accurately after training. This is an excellent opportunity for someone looking to establish themselves in a long-term healthcare administrative role.

Bilingual Benefits & Eligibility Specialist – Essential Duties & Responsibilities

• Make outbound calls to clients regarding Medicaid enrollment and eligibility
• Assist clients through the Medicaid application and enrollment process
• Communicate with clients in both English and Spanish as needed
• Follow up on missing documentation and incomplete applications
• Answer client questions and provide clear information regarding the enrollment process
• Accurately document all client interactions and application updates
• Maintain organized and up-to-date records
• Complete assigned tasks efficiently and within established timeframes
• Follow established training guidelines, workflows, and procedures
• Maintain confidentiality of client and healthcare-related information
• Provide professional and courteous customer service throughout the enrollment process

Bilingual Benefits & Eligibility Specialist – Additional Qualifications

• Healthcare, insurance, Medicaid, or benefits-related call center experience is a plus
• Experience with insurance verification, eligibility, or patient benefits is preferred
• Strong verbal and written communication skills in English and Spanish
• Excellent customer service skills
• Ability to handle repetitive tasks with consistency and accuracy
• Ability to quickly learn and follow structured workflows
• Strong computer and data-entry skills
• Reliable, punctual, and detail-focused
• Ability to work independently while also functioning effectively as part of a team
• Ability to work onsite Monday–Friday, 8:00 AM–5:00 PM

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER