Bilingual Banking Support Agent – Customer Care

German American Bank; Whitehall (OH); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, STD, LTD, and

Life insurance and other benefits

Paid time off - 17 days

11 paid holidays and bereavement leave

Education assistance program

Paid parental bonding leave

Wellness benefits

Service awards

401(k) match

Stock purchase plan

Loan discounts

Discounts on goods and services

Free checking account and discounted银行

Job summary

German American Bank is seeking a friendly Contact Center Agent to greet clients by phone or online and assist with banking needs. You’ll work in a team environment and gain exposure to banking and wealth management as a foundation for a career in financial services.

Daily duties include answering calls, chats, and emails, verifying information, and educating customers about our products and services while ensuring confidentiality and high-quality service.

Qualifications

• Confidentiality and integrity must be maintained in all interactions.
• Able to adapt to change and learn quickly.
• We will teach you everything else.

Responsibilities

• Answer calls, chats and emails from customers to assist with general account questions.
• Educate customers on German American products and services.
• Verify account information and assist with transactions.
• Guide customers on next steps with friendly, meaningful conversations.
• Uphold security and privacy requirements in interactions.

Skills

Bilingual/Multilingual

Customer Service experience

Knowledge of Banking

Job description

German American Bank is seeking a friendly Contact Center Agent to greet clients by phone or online and assist with banking needs. You’ll work in a team environment and gain exposure to banking and wealth management as a foundation for a career in financial services.

Daily duties include answering calls, chats, and emails, verifying information, and educating customers about our products and services while ensuring confidentiality and high-quality service.