Bilingual Automotive Service Advisor Midas

Midas; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Midas, a leading automotive service destination, is seeking a Service Advisor in Tampa. This role involves engaging with customers to provide detailed estimates for automotive repairs, ensuring clear communication throughout the service process. Ideal candidates should have prior experience, bilingual skills, and a keen attention to detail. Join Midas for a rewarding career with opportunities for advancement and professional growth.

Benefits

Bonus based on performance

Paid time off

Opportunity for advancement

Employee discounts

Free uniforms

Health insurance

Training & development

Competitive salary

Qualifications

• Prior automotive experience required.
• Ability to work rotational weekends.
• Valid driving license and clean driving record.

Responsibilities

• Evaluate customer-reported automotive issues and conduct inspections.
• Develop repair estimates by analyzing parts, labor, and customer payments.
• Maintain customer relationships through effective communication and support.

Skills

Attention to Detail

Bilingual English/Spanish

Customer Communication

Education

High school diploma or GED

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Opportunity for advancement
• Employee discounts
• Free uniforms
• Health insurance
• Training & development
• Competitive salary

(Up to $23 per hour for an Experienced Service Advisor)
A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, they determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The Service Advisor determines services needed by accessing information obtained by technicians and referencing auto manufacture’s service intervals.


Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Prior Automotive experience required
• Ability to work rotational weekends
• Bilingual English/Spanish
• Demonstrates an extreme attention to detail.
• Reads, analyzes and interprets general business reports.
• Ability to write, present and respond to customers and staff members in a professional manner.
• Ability to compute basic math equation.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Candidates must have a valid driving license and clean driving record.

Compensation: $16.00 - $20.00 per hour


Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com