Bilingual Automotive Parts Specialist — Customer & Tech Support

O'Reilly Auto Parts; Lamar (CO); On-site; USD 30,000 - 52,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and executing cashier duties.

The position emphasizes accurate transaction handling, returns processing, and collaboration with management on stock updates and store-wide tasks.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Follow and promote customer service programs.
• Assist professional customers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per policy.
• Address and resolve customer complaints professionally.
• Perform daily store operations and stock maintenance.
• Support delivery and on-site services as required.
• Maintain security of cash drawer.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and executing cashier duties.

The position emphasizes accurate transaction handling, returns processing, and collaboration with management on stock updates and store-wide tasks.