Bilingual Auto Parts Specialist – Customer Service

O'Reilly Auto Parts; Broken Bow (NE); On-site; USD 42,981,120 - 57,308,160; Full time

Benefits offered by this job

Competitive wages and PTO

401k with employer contributions

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Broken Bow, Nebraska is seeking a Parts Specialist to provide high level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist in selecting merchandise, and support professional customers as needed. You will also handle cash, returns, exchanges, and daily store operations, including stocking and basic vehicle services as trained.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist professional customers as needed and directed.
• Handle store transactions, returns, and exchanges per policy.
• Support management with daily operations and training.
• Perform in-store services per state/local laws and train as required.
• Address customer complaints and resolve issues.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Tools

Weatherly index

Job description

O'Reilly Auto Parts in Broken Bow, Nebraska is seeking a Parts Specialist to provide high level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist in selecting merchandise, and support professional customers as needed. You will also handle cash, returns, exchanges, and daily store operations, including stocking and basic vehicle services as trained.