Bilingual Auto Glass Customer Service Sales Representative

Auto Glass Colorado Inc; Commerce City (CO); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Auto Glass Colorado Inc in Commerce City is looking for a motivated Bilingual Customer Service & Sales Representative. This role requires fluency in English and Spanish to assist customers with auto glass replacement and windshield repair services.

Your responsibilities will include inbound and outbound sales efforts, delivering exceptional customer experiences, and meeting sales goals. The position offers a guaranteed pay of $20.00 per hour or commission, whichever is higher, along with opportunities for advancement.

Qualifications

• Fluent in both English and Spanish (required).
• Strong communication and customer service skills.
• Sales experience preferred but not required.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls, texts, emails, and online inquiries.
• Assist customers with scheduling auto glass services.
• Convert inbound inquiries into scheduled appointments and sales.
• Conduct outbound sales calls to prospective customers.
• Accurately enter customer information into company software.

Skills

Fluent in both English and Spanish

Strong communication skills

Customer service skills

Sales experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Auto Glass Customer Service & Sales Representative

Position: Bilingual Customer Service & Sales Representative (English/Spanish)

Company: Auto Glass USA / Auto Glass Colorado

Pay: $20.00 per hour guaranteed OR commission, whichever is higher

Schedule: Full-Time

Position Overview

We are seeking a motivated, bilingual (English/Spanish) Customer Service & Sales Representative to join our growing team. This role is responsible for both inbound and outbound sales efforts, helping customers with auto glass replacement, windshield repair, ADAS calibration services, and related products.

The ideal candidate is energetic, customer-focused, comfortable making outbound calls, and driven by earning commission through strong sales performance.

Key Responsibilities

Customer Service

• Answer incoming phone calls, texts, emails, and online inquiries.
• Assist customers with scheduling auto glass services.
• Provide pricing, product information, and service recommendations.
• Resolve customer concerns professionally.
• Deliver an exceptional customer experience on every interaction.

Sales

• Convert inbound inquiries into scheduled appointments and sales.
• Conduct outbound sales calls to prospective, current, and former customers.
• Follow up on estimates and unsold opportunities.
• Promote windshield replacement, chip repair, ADAS calibrations, wiper blades, and related services.
• Build and maintain relationships with customers and referral sources.
• Meet or exceed sales and performance goals.

Administrative Duties

• Accurately enter customer information and orders into company software.
• Verify vehicle and insurance information when applicable.
• Coordinate schedules with technicians and dispatch.
• Process payments and maintain accurate records.
• Follow company procedures and documentation requirements.

Qualifications

• Fluent in both English and Spanish (required).
• Strong communication and customer service skills.
• Sales experience preferred but not required.
• Comfortable making outbound sales calls.
• Basic computer proficiency.
• Positive attitude, self-motivated, and dependable.
• Ability to multitask in a fast-paced environment.

Compensation

• $20.00 per hour guaranteed OR commission, whichever is greater.
• Unlimited earning potential through commission.
• Paid training.
• Advancement opportunities.
• Team-oriented work environment.

Ideal Candidate

The ideal candidate enjoys talking with people, solving problems, and closing sales. They are motivated by performance-based earnings, take pride in providing excellent customer service, and are eager to contribute to the growth of the company.

Join our team and help customers get safely back on the road while building a rewarding sales career.