Bilingual Assistant Store Manager — Growth & Leadership

CCF Family of Brands; Irving (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Employee Assistance Program

Discount marketplace access

Paid time off

Job summary

Titlemax in Irving, TX seeks an Assistant Store Manager (Bilingual) to support customers with financial needs while gaining hands-on leadership experience. You’ll drive account management, customer outreach, and risk management in a growth‑minded environment.

The role offers on‑the‑job training, cross-brand opportunities, and a comprehensive benefits package. A 40‑hour minimum workweek and weekend availability are expected. Join us to advance your career with a company investing in your future.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• Bilingual (English/Spanish) is required for certain locations.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Supervisory experience

Bilingual

Communication skills

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlemax in Irving, TX seeks an Assistant Store Manager (Bilingual) to support customers with financial needs while gaining hands-on leadership experience. You’ll drive account management, customer outreach, and risk management in a growth‑minded environment.

The role offers on‑the‑job training, cross-brand opportunities, and a comprehensive benefits package. A 40‑hour minimum workweek and weekend availability are expected. Join us to advance your career with a company investing in your future.