Bilingual Application Systems Admin — IT Support & IAM

Makpar; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Makpar is seeking an Application Systems Administrator to serve as the primary Tier 2 support resource for the Help Desk. The role administers user accounts, manages application access, coordinates incident response, and ensures high-availability across critical systems.

The position supports both English and Spanish operations and collaborates with Help Desk and technical teams to restore service promptly.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience.
• Minimum of two years in Help Desk, Technical Support, System Administration, or related IT environment.
• Bilingual (Spanish) conversational proficiency required.
• Experience administering user accounts, access permissions, and security roles.
• Experience troubleshooting application access issues and user incidents.
• Knowledge of incident management, escalation, and service restoration processes.
• Experience with ticketing systems and documenting issues and resolutions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced environment meeting SLAs.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary escalation point for Tier 1 Help Desk Agents with advanced troubleshooting and guidance.
• Coordinate Level 2 support activities with Operations Manager and technical teams.
• Coordinate service restoration during outages and incidents.
• Administer and maintain user accounts within enterprise systems including creation and deactivation.
• Oversee token management processes (MFA, soft/hard tokens) and inventory tracking.
• Monitor SLA performance metrics and assist with service improvement initiatives.
• Perform routine system administration tasks and maintain logs.
• Support bilingual Help Desk operations for English and Spanish users.

Skills

Bilingual Spanish

Customer service

Troubleshooting

Analytical skills

Communication skills

Incident management

Ticketing systems

Education

Associate degree in IT/CS/IS

Tools

AIMS

PAS

Access Request Tools

Job description

Makpar is seeking an Application Systems Administrator to serve as the primary Tier 2 support resource for the Help Desk. The role administers user accounts, manages application access, coordinates incident response, and ensures high-availability across critical systems.

The position supports both English and Spanish operations and collaborates with Help Desk and technical teams to restore service promptly.