Bilingual Admissions Specialist (Remote)

charliehealthbehavioralhealthoperations; United States; Remote; USD 54,000 - 60,000; Full time

Job summary

Charlie Health is seeking an Admissions professional to help facilitate the admission of hundreds of at-risk clients. You will be the first contact for patients and families, guiding them through timelines, policies, and intake steps with empathy and accuracy.

The role demands strong communication, a track record of meeting targets, and comfort using Salesforce while coordinating with care teams. Remote-friendly across the United States, it offers a base plus performance bonus and growth

Qualifications

• Must have bilingual fluency in Spanish and English.
• Bachelor's Degree.
• 1-5 years of sales experience, experience in healthcare admissions is a plus.
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles.
• Experience with Salesforce.
• Ability to work on a shift based schedule as listed in the application questions.
• Strong proficiency in multitasking and operating in a high-paced environment.
• Familiarity with HIPAA policies is a plus.
• Experience working with adolescents and young adults in a mental health context a plus.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner.
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories.
• Clearly communicate financial policies, payment options, and potential financial assistance programs.
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information.
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met.
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program.
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families.

Skills

Spanish-English bilingual

Sales experience

Healthcare admissions

Salesforce experience

Multitasking

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Charlie Health is seeking an Admissions professional to help facilitate the admission of hundreds of at-risk clients. You will be the first contact for patients and families, guiding them through timelines, policies, and intake steps with empathy and accuracy.

The role demands strong communication, a track record of meeting targets, and comfort using Salesforce while coordinating with care teams. Remote-friendly across the United States, it offers a base plus performance bonus and growth