Bilingual Admissions Navigator - Remote Mental Health Care

charliehealth; United States; Remote; USD 54,000 - 60,000; Full time

Benefits offered by this job

Remote work options

Job summary

Charlie Health is seeking an Admissions team member to help admit hundreds of at-risk clients, serving as the first point of contact and ensuring a compassionate, professional introduction to Charlie Health. You will coordinate with families and referral sources, explain financial options, and document interactions.

The role emphasizes meeting admission quotas, tracking KPIs like time-to-admission and patient satisfaction, and collaborating with internal teams to streamline the admission process.

Qualifications

• Bachelor's degree required.
• 1–5 years of sales experience; healthcare admissions a plus.
• Bilingual in Spanish and English.
• Experience with Salesforce.
• Ability to work on a shift-based schedule.

Responsibilities

• Handle a high volume of inbound and outbound calls from prospective clients, families and referral sources in a compassionate, inclusive, and professional manner.
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories.
• Clearly communicate financial policies, payment options, and potential financial assistance programs.
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information.
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met.
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program.
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families.

Skills

Bilingual Spanish/English

Sales experience

Salesforce

Microsoft Office

Google Suite

Education

Bachelor's Degree

Tools

Salesforce

Job description

Charlie Health is seeking an Admissions team member to help admit hundreds of at-risk clients, serving as the first point of contact and ensuring a compassionate, professional introduction to Charlie Health. You will coordinate with families and referral sources, explain financial options, and document interactions.

The role emphasizes meeting admission quotas, tracking KPIs like time-to-admission and patient satisfaction, and collaborating with internal teams to streamline the admission process.