Admissions Coordinator - Spanish Speaking

charliehealth; United States; Remote; USD 54,000 - 60,000; Full time

Benefits offered by this job

Remote work options

Job summary

Charlie Health is seeking an Admissions team member to help admit hundreds of at-risk clients, serving as the first point of contact and ensuring a compassionate, professional introduction to Charlie Health. You will coordinate with families and referral sources, explain financial options, and document interactions.

The role emphasizes meeting admission quotas, tracking KPIs like time-to-admission and patient satisfaction, and collaborating with internal teams to streamline the admission process.

Qualifications

• Bachelor's degree required.
• 1–5 years of sales experience; healthcare admissions a plus.
• Bilingual in Spanish and English.
• Experience with Salesforce.
• Ability to work on a shift-based schedule.

Responsibilities

• Handle a high volume of inbound and outbound calls from prospective clients, families and referral sources in a compassionate, inclusive, and professional manner.
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories.
• Clearly communicate financial policies, payment options, and potential financial assistance programs.
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information.
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met.
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program.
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families.

Skills

Bilingual Spanish/English

Sales experience

Salesforce

Microsoft Office

Google Suite

Education

Bachelor's Degree

Tools

Salesforce

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment.

Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you'll work to facilitate admission for hundreds of at-risk clients.

This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.

In this role, you'll adhere to strict timelines and documentation standards. You'll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
• Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
• Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and families

Qualifications

• Must have bilingual fluency in Spanish and English
• Bachelor's Degree
• 1-5 years of sales experience, experience in healthcare admissions is a plus
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• Experience with Salesforce
• Ability to work on a shift based schedule as listed in the application questions
• Strong proficiency in multitasking and operating in a high-paced environment
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context a plus
• Proficiency in Microsoft Office and Google Suite

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time employees.

Additional Information

The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, Please note that the cost for this background check will be paid for in full by Charlie Health.

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with