Bilingual Account Manager, SMB

Wonder Group, INC; California (MO); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Equity and 401(k)

Medical, dental, and vision plans

Paid time off and vacation

Paid parental leave

Discounted meals

Job summary

Wonder in Los Angeles, CA is seeking a Sales/Account Manager to develop relationships with restaurant partners, drive order growth, and address inquiries. You will manage a portfolio, communicate effectively, and participate in ongoing training to strengthen product knowledge and sales capabilities.

The role requires 2–4 years of sales/account management experience, English fluency, and a willingness to learn in a fast-paced, hybrid environment.

Qualifications

• Bachelor’s degree or equivalent years of experience and high school diploma/GED required.
• 2–4 years of Sales or Account Manager experience.
• Experience selling to restaurant owners is a plus.
• Restaurant experience is a plus.
• Strong computer skills with MS Office and Google products; ability to learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Proven track record of meeting and exceeding goals.
• Excellent verbal and written communication.
• Self-starter with problem-solving skills and bias for action.

Responsibilities

• Assist in managing a portfolio of accounts.
• Respond to restaurant inquiries and route to appropriate departments.
• Maintain accurate records of client interactions.
• Participate in training to enhance product knowledge and sales skills.
• Proactively seek opportunities to contribute to team goals.

Skills

Communication skills

Outbound calls

Sales experience

CRM experience

Office/Google tools

Problem solving

Education

Bachelor's degree or equivalent

High School diploma/GED

Tools

Salesforce.com

Job description

The Impact You Will Make:

Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions. Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients. Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners. Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement. Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations. Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks. Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices. Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table:

Must be in Los Angeles, CA. Native-level fluency in English is required. Candidates fluent in Spanish are strongly preferred.

Bachelor’s Degree or equivalent years of experience and High School degree/GED required.

2-4 years of Sales or Account Manager experience.

Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus. Ability and desire to do whatever it takes to find solutions for restaurants.

Strong verbal and written communication skills. Confident making outbound dials on the phone. Proven track record of success in meeting and exceeding goals.

Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Hybrid Working Arrangement:

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Compensation:

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. California: $70,400- 88,000 ($88,000-$10,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits:

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
• We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location.

To learn more about benefits for this role, visit our Careers page.

Equal Opportunity & Diversity Statement:

A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

Join Our Team:

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.