Bilingual, Account Manager (Base Pay + Uncapped Commission)

ACV; Buffalo (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

ACV Auctions in Buffalo, NY is seeking a Bilingual Account Manager to work with dealerships in targeted markets, retaining and growing a base of customers with ACV Auctions' dealer solutions. The role requires English and Spanish proficiency and a Monday–Friday, 9:30 AM–6:00 PM EST schedule.

You will expand adoption, partner with Field Sales, and maintain CRM records while delivering exceptional customer experiences across calls, texts, emails and other channels.

Qualifications

• Bilingual English/Spanish required.
• Experience in automotive sales or B2B sales preferred.
• Excellent communication and relationship-building skills.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's dealer solutions and engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals.
• Partner with Field Sales to develop and execute sales strategies for assigned market(s).
• Build strong customer relationships through multiple channels: text, phone, email, and Slack.
• Maintain records of all customer interactions in the CRM system.

Skills

Bilingual English/Spanish

Sales experience

CRM proficiency

Customer-focused

Strong communication

Time management

Job description

Who we are looking for:

As a Bilingual, Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions unique dealer business solutions. The Account Manager will be responsible for retaining and growing a base of customers within one or more target markets.

Adaptability is key in our dynamic work environment. We're looking for individuals who thrive amidst change, seamlessly adjusting to new tasks, technologies, and challenges. As part of our team, you'll demonstrate resilience and flexibility, swiftly navigating evolving circumstances to achieve our goals effectively.

Please note the required schedule for this position is Monday- Friday; 9:30 AM- 6:00 PM EST.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
• Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers,
• Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement.
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English and Spanish!

• Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.
• Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.
• Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.
• Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.
• Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.
• Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.
• Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.
• Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

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