Buyer Representative (Base Pay + Uncapped Commission)

ACV Auctions; Buffalo (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

ACV Auctions is seeking a proactive Buyer Representative to partner with dealerships in targeted markets, driving adoption of ACV dealer solutions and expanding a growing customer base. You will work to retain and grow accounts, align with Field Sales, and deliver consistent results in a dynamic, fast-paced environment.

You will need strong communication, a self-motivated mindset, and a customer-centric approach to exceed monthly targets while staying adaptable to market changes and new tasks.

Qualifications

• Must have proven sales experience, preferably in automotive or related industry.
• Excellent communication skills for phone, email, and text with dealership partners.
• Self-motivated and goal-driven with a track record of meeting/exceeding targets.
• Proactive in identifying opportunities and offering tailored solutions to customers.
• Strong strategic thinking to develop market-specific sales plans and drive adoption.
• Ability to adapt to changing market conditions and shifting priorities.
• Team player who collaborates across Field and Operations to support customers.
• Resilient under pressure with a positive attitude and effective objection handling.
• Strong time management skills to prioritize tasks and achieve monthly/quarterly goals.

Responsibilities

• Support efforts to simplify and enhance the customer experience across channels.
• Develop understanding of ACV’s dealer solutions and drive adoption with current customers.
• Meet and exceed monthly and quarterly sales and retention goals.
• Collaborate with Field Sales to execute market-specific sales strategies.
• Build relationships via text, phone, email, and internal channels in a fast-paced environment.
• Document all customer interactions in the CRM for transparency and follow-up.
• Identify customer needs and present creative solutions from ACV’s portfolio.
• Provide ongoing sales support and introduce additional products to existing customers.
• Stay informed on automotive market trends and customer preferences to guide buyers.
• Monitor account performance through KPI reviews and identify additional opportunities.
• Re-engage customers with gaps in bid/buy activity on the ACV platform.

Skills

Sales experience

Customer focus

Communication skills

Proactive approach

Strategic thinking

Adaptability

Team player

Resilience

Time management

Tools

CRM system

Job description

As a Buyer Representative at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions unique dealer business solutions. The Buyer Representative will be responsible for retaining and growing a base of customers within one or more target markets.

Adaptability is key in our dynamic work environment. We're looking for individuals who thrive amidst change, seamlessly adjusting to new tasks, technologies, and challenges. As part of our team, you'll demonstrate resilience and flexibility, swiftly navigating evolving circumstances to achieve our goals effectively.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV’s portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
• Maintain orderly records through documentation of all customer interactions in Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auction practices, and customer preferences to provide insightful guidance to buyers.
• Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement.
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English. Bilingual is a plus!
• Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.
• Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.
• Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.
• Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.
• Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.
• Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.
• Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.
• Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

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