Bilingual, Account Manager (Base Pay + Uncapped Commission)

ACV Auctions; Phoenix (AZ); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Short/Long-term Disability and Life

Dental & Vision options

Paid time off and holidays

Stock Purchase Program

401(k)

Job summary

ACV Auctions in Phoenix, AZ seeks a bilingual Account Manager to retain and grow a base of dealership customers across targeted markets. You will work with Field Sales to implement strategies, deepen relationships, and drive adoption of ACV's dealer solutions.

Schedule is Monday–Friday, with a focus on exceptional customer outcomes. You will read and respond to customer needs, stay current on market trends, and use CRM tools to track performance and opportunities.

Qualifications

• Must be bilingual in English and Spanish and able to read, write, and speak both languages.
• Experience in sales, preferably automotive, with a record of retaining and growing customers.
• Strong communication skills to engage dealerships via phone, text, and email.
• Ability to work in a fast-paced, changing environment and manage multiple accounts.

Responsibilities

• Support and enhance the customer experience across the dealer network.
• Develop deep understanding of ACV's dealer solutions and drive adoption.
• Meet or exceed monthly and quarterly sales and retention goals.
• Collaborate with Field Sales to retain and grow customer base and unit volume.
• Maintain CRM records of all customer interactions and activities.
• Provide proactive outreach to identify needs and offer solutions.

Skills

Bilingual English/Spanish

Sales experience

Customer focus

Proactive outreach

Strategic thinking

Adaptability

Team player

Resilience

Tech-savvy

Tools

CRM systems

Salesforce

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Who we are looking for:

As a, Bilingual, Account Manager at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions unique dealer business solutions. The Account Manager will be responsible for retaining and growing a base of customers within one or more target markets.

Adaptability is key in our dynamic work environment. We're looking for individuals who thrive amidst change, seamlessly adjusting to new tasks, technologies, and challenges. As part of our team, you'll demonstrate resilience and flexibility, swiftly navigating evolving circumstances to achieve our goals effectively.

Please note the required schedule for this position is Monday- Friday; 9:30 AM- 6:00 PM EST.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption.
• Meet and beat monthly and quarterly sales and customer retention goals
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume.
• Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
• Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs.
• Provide ongoing sales support to customers and present additional products and services to existing customers.
• Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers,
• Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement.
• Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English and Spanish!
• Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations.
• Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships.
• Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs.
• Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs.
• Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities.
• Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly.
• Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers.
• Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment.
• Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively.
• Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations.

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Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV's incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.