Bike Technician & Customer Experience Pro

Dick's Sporting Goods; Layton (UT); On-site; USD 28,000 - 38,000; Full time

Job summary

DICK'S Sporting Goods in Layton, Utah is seeking a Bike Technician to deliver a world-class cycling experience by building, repairing and recommending bikes and related gear. The role emphasizes hands-on bike work, safety, and helping customers select the right products to support their sport.

You will contribute to a team that values knowledge, enthusiasm for cycling, and service excellence while upholding store standards and participating in promotions and loyalty programs.

Qualifications

• Experience building, repairing, and selling bicycles preferred.
• Able to stand for long periods and lift up to 35 lbs. occasionally.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically in the Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to interact with customers with passion, knowledge, dedication, and commitment to their sport.
• Promote company programs including warranty sales, Scorecard loyalty, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes following established procedures; assist with assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage in the Bike Department.
• Adhere to safety, loss prevention and standard operating procedures; maintain confidentiality of company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Bike repair

Customer service

Bike knowledge

Job description

DICK'S Sporting Goods in Layton, Utah is seeking a Bike Technician to deliver a world-class cycling experience by building, repairing and recommending bikes and related gear. The role emphasizes hands-on bike work, safety, and helping customers select the right products to support their sport.

You will contribute to a team that values knowledge, enthusiasm for cycling, and service excellence while upholding store standards and participating in promotions and loyalty programs.