Bike Shop Service Writer

Peachtree Bikes | Motion Makers | Sycamore Cycles; Sylva (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading cycling retailer in North Carolina is seeking a passionate Service Writer to join their team in Sylva. This role involves providing exceptional customer service, managing bike service requests, and ensuring a smooth workflow with technicians. Ideal candidates will have a strong cycling knowledge and excellent communication skills, contributing to a supportive and dynamic work environment.

Benefits

Competitive hourly pay plus profit sharing bonus

Employee discounts on Specialized bikes, gear, and accessories

Access to demo bikes for personal use

Growth opportunities in the bike industry

Supportive and inclusive team environment

Qualifications

• Strong passion for cycling and understanding of bike components.
• Friendly and approachable to build trust with customers.
• Able to manage multiple work orders and maintain accurate records.

Responsibilities

• Greet customers and assess their service needs.
• Create accurate work orders and diagnose bike issues.
• Manage service appointments and provide updates to customers.

Skills

Customer Service Skills

Cycling Knowledge

Problem-Solving Ability

Communication Skills

Organized & Detail-Oriented

Job description

About Us

Peachtree Bikes, Sycamore Cycles, and Motion Makers are a connected network of passionate cycling retailers, each with its own local roots but united by a shared mission—to provide exceptional service, top-tier products, and a welcoming experience for riders of all levels. With locations across Georgia and North Carolina, we work together to set the standard for cycling retail, offering opportunities for team members to grow, learn, and thrive in a high-energy, supportive environment. If you're ready to turn your passion for cycling into a career, we'd love to have you join our team.

Join Our Team

Motion Makers is hiring a Service Writer to join our passionate team at our Sylva **** location! Whether you're an experienced bike enthusiast or looking to combine your love of cycling with a rewarding retail career, this is your opportunity to grow in a supportive and dynamic environment.

We're a locally owned and operated bike shop that specializes in mountain bikes, road bikes, and electric bikes. With our commitment to exceptional customer service and a passion for all things cycling, we've become the go-to destination for riders of all levels.

Position Overview

As a Service Writer , you'll be the first point of contact for customers needing bike service and repairs. Your role is to provide outstanding customer service, assess bike issues, write accurate work orders, and communicate effectively with both customers and service technicians. You'll ensure every customer leaves confident in their bike's care and excited to ride.

Key Responsibilities

• Customer Interaction: Greet customers warmly and listen to their service needs, whether it's a simple tune-up, a repair, or a major overhaul.
• Work Order Creation: Diagnose and record bike issues accurately while providing detailed work orders for technicians.
• Service Recommendations: Offer expert advice on maintenance needs, part replacements, and upgrades to improve the bike's performance.
• Scheduling: Manage service appointments, prioritize urgent repairs, and ensure timely delivery of completed jobs.
• Technical Knowledge: Maintain a strong understanding of bike mechanics, including drivetrain systems, brakes, wheels, and e-bike components.
• Team Collaboration: Work closely with service technicians to ensure clear communication and smooth workflow.
• Customer Follow-Up: Provide updates on service progress and contact customers when bikes are ready for pickup.
• Merchandising Support: Assist in promoting parts, accessories, and service packages that enhance the customer's cycling experience.

What You'll Bring

• Cycling Knowledge: A strong passion for cycling and understanding of bike components and maintenance.
• Customer Service Skills: Friendly, approachable, and able to build trust with customers.
• Organized & Detail-Oriented: Able to manage multiple work orders and maintain accurate records.
• Technical Background (Preferred): Experience in bike repair or knowledge of mechanical systems is a plus but not required.
• Team Player: Willing to collaborate with technicians, sales associates, and other team members.
• Communication Skills: Strong verbal and written communication to explain complex repairs in simple terms.
• Problem-Solving Ability: Able to think quickly and offer practical solutions for customers' concerns.

Why Work With Us?

• Competitive hourly pay plus profit sharing bonus
• Employee discounts on Specialized bikes, gear, and accessories.
• Access to demo bikes for personal use.
• Growth opportunities for those passionate about careers in the bike industry.
• Be part of a supportive and inclusive team.
• Share your love of cycling with customers every day.