Big Sur Retail Supervisor: Lead & Elevate Guest Service

Big Sur Lodge; California (MO); On-site; USD 28,413 - 40,467; Full time

Job summary

A premier hospitality management company is seeking a Retail Supervisor in California to assist with unit operations and maintain high customer service standards. The candidate will ensure a well-managed retail area, handle guest complaints, and supervise staff responsibilities. Ideal applicants will have retail experience, leadership skills, and a commitment to team success. The role requires standing for long periods, lifting weights, and effective communication with both customers and staff.

Qualifications

• 1-2 years of experience in retail.
• Ability to interact with a variety of people.
• Strong customer service abilities.

Responsibilities

• Assist Retail Manager in unit operations and floor management.
• Handle guest complaints effectively.
• Supervise retail area and cashier stations.

Skills

Customer service skills

Team leadership

Problem-solving

Organizational skills

Communication skills

Education

High School Diploma or GED

Bachelor's or Business Degree

Tools

Cash register

Inventory control system

Job description

A premier hospitality management company is seeking a Retail Supervisor in California to assist with unit operations and maintain high customer service standards. The candidate will ensure a well-managed retail area, handle guest complaints, and supervise staff responsibilities. Ideal applicants will have retail experience, leadership skills, and a commitment to team success. The role requires standing for long periods, lifting weights, and effective communication with both customers and staff.