Teller Supervisor: Lead Tellers & Elevate Customer Experience

Isabella Bank; Big Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Isabella Bank in Big Rapids, MI seeks a Teller Supervisor to lead the Teller team, coach on cross-selling, and ensure accurate deposits and cash handling while maintaining regulatory compliance.

The role emphasizes staff development, effective communication, and readiness to handle customer inquiries, train new hires, and support branch leadership across locations. A High School Diploma is required, associates or higher preferred.

Qualifications

• Requires understanding of Teller processes and new account concepts.
• Shows initiative for continued development in banking career.
• Demonstrates leadership and ability to work with others.
• Able to work independently with minimal supervision.
• Comfortable leading staff.

Responsibilities

• Coach Teller staff to capitalize on cross-selling opportunities and refer customers to deepen relationships.
• Maintain knowledge and educate team on all products, services, technology and policies.
• Manage operations of the Teller line and ensure adherence to policies and procedures.
• Hire, supervise, motivate, and communicate with Teller staff.
• Assist customers with deposits, withdrawals, loan payments, and check acceptance.

Skills

Effective communication

Multi-tasking

Customer service

Positive attitude

Problem solving

Team leadership

Education

High School Diploma

Associates degree or higher preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Isabella Bank in Big Rapids, MI seeks a Teller Supervisor to lead the Teller team, coach on cross-selling, and ensure accurate deposits and cash handling while maintaining regulatory compliance.

The role emphasizes staff development, effective communication, and readiness to handle customer inquiries, train new hires, and support branch leadership across locations. A High School Diploma is required, associates or higher preferred.