Big Al's Attendant - Part Time (Grave Shift)

Oaklawn Jockey Club; Hot Springs (SD); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas, is seeking an enthusiastic Big Al’s Attendant to greet guests, take orders, handle payments and serve food and drinks with a friendly, professional image. This on-site role emphasizes superior guest service within a vibrant resort environment.

The position requires 18+ years old, a high school diploma or GED, and prior food & beverage or guest service experience is preferred.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Previous food and beverage experience preferred.
• Guest service experience preferred.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Greet customers, take orders and process payments.
• Serve food and drinks to guests.
• Maintain cleanliness of dining and work areas.
• Restock displays and assist with inventory.
• Follow Oaklawn policies and food safety regulations.

Skills

Customer service

Multitasking

Guest relations

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Big Al's Attendant is responsible for greeting customers, answering their questions, taking orders and accepting payments and preparing and serving food and drinks. Always presents a friendly and professional image at the Hotel/Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Welcomes customers, informing them about specials or new items, answering questions and accepting orders and payments.
• Serves food, drinks and other items to customers.
• Packages food and prepares beverages per customer request for sale.
• Cleans and restocks work area, dining area, and empties trash and sanitizes equipment and utensils.
• Learns about food preparation and presentation techniques to improve food quality.
• Updates signage and displays to attract customers.
• Takes inventory and replenishes items in display cases, at tables or behind the counter.
• Adheres to all food safety regulations and quality controls.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 18 years of age.
• High School Diploma or GED required.
• Previous experience in food and beverage preparation preferred.
• Guest service experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

• This job does not have supervisory responsibilities.

LANGUAGE SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world‑class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.