Bid Operations & Client Experience Specialist

DOYLE; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Doyle is seeking a Bids Coordinator in New York to support all bidding channels, from live to online. You will ensure accurate bidder data, process registrations, and maintain clear client communication throughout the auction lifecycle.

Reporting to the Bids Manager and Client Services Manager, you will back auction day operations, manage inquiries, and help optimize post-sale activities while upholding Doyle's standards of accuracy and client focus.

Qualifications

• Attention to detail and accuracy in client data and bids.
• Strong multitasking while maintaining precision under pressure.
• Excellent written and verbal communication with clients and teams.
• Ability to manage multiple deadlines in a fast-paced auction setting.
• Knowledge of auction bidding platforms, increments, and procedures.
• Professional, client-focused demeanor with problem-solving.
• Team player with cross-department collaboration.
• Willingness to train and guide clients and colleagues.

Responsibilities

• Verify new client accounts with KYC checks per Doyle procedures.
• Process absentee, telephone, and online bid registrations and maintain bidder data.
• Manage registrations on third-party bidding platforms and inform bidders of policies.
• Provide client service for registration, bidding methods, invoices, payments, and tax exemptions.
• Review bidder records and approve bid limits per policies and procedures.
• Coordinate with specialists, accounting, and client services for pre- and post-sale ops.
• Monitor bids inbox and respond to client questions promptly.
• Oversee telephone bid schedule and support live bidders during auctions.
• Assist with sale-day logistics and auction team as needed.
• Provide front desk coverage for property releases and inquiries.
• Coordinate post-sale activities with bidders and post-sale outreach.
• Prepare and maintain monthly bidder and activity reports.
• Contribute to client services projects and process improvements.

Skills

Attention to detail

Multitasking

Written & verbal communication

Deadline management

Knowledge of bidding platforms

Client-focused demeanor

Team collaboration

Training and guidance

Job description

Doyle is seeking a Bids Coordinator in New York to support all bidding channels, from live to online. You will ensure accurate bidder data, process registrations, and maintain clear client communication throughout the auction lifecycle.

Reporting to the Bids Manager and Client Services Manager, you will back auction day operations, manage inquiries, and help optimize post-sale activities while upholding Doyle's standards of accuracy and client focus.