BIC Workflow Coordinator

Eastern Radiologists, Inc.; Greenville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Eastern Radiologists, Inc. in Greenville, NC, seeks a Patient Imaging Coordinator to ensure smooth flow of patient imaging by coordinating documentation and prior studies. You will serve as a liaison between referring physicians, imaging facilities, and radiologists to facilitate timely screening and accurate interpretation.

Days: Monday–Friday, Hours: 8:30am–4:30pm. The ideal candidate communicates clearly, stays calm under pressure, and ensures HIPAA compliance and efficient scheduling.

Qualifications

• Must remain calm in stressful situations.
• Must display courtesy and empathy towards patients, co-workers, and physicians.
• Must have good communication skills and be discreet with confidential information.
• Demonstrate punctuality and dependability and ability to manage time effectively.

Responsibilities

• Assists with reviewing and optimizing schedules and imaging workflows to maintain patient flow and meet production goals.
• Verifies exams are scheduled correctly with orders and prior imaging to sustain efficient workflows.
• Obtains imaging orders from referring physicians via fax, EMR, or direct communication.
• Communicates with providers to resolve missing or unclear information on orders.
• Requests prior breast imaging studies from outside offices or facilities as needed.
• Tracks outstanding requests to ensure timely receipt of prior images and proper documentation in Medinformatix and MagView.
• Serves as a back-up to Biopsy Scheduling and MRIs to ensure coverage.
• Provides courteous, professional communication to patients when clarification or delays are anticipated.
• Assists with MQSA inspections and tracking; supports documentation for ACR accreditation.

Skills

Communication skills

Empathy

Time management

Discretion

Education

High school diploma

AA/AS or BA/BS preferred

Job description

Job Summary: This coordinator position plays a key role in ensuring the smooth flow of patient imaging by managing and obtaining required documentation and prior imaging studies. This position serves as a liaison between referring physicians, imaging facilities, and radiologists to facilitate timely and accurate screening and diagnostic interpretation.

Days: Monday - Friday Hours: 8:30am-4:30pm

Major Job Functions:

• Assists with reviewing and optimizing schedules and reviews the work of imaging and related workflows to maintain patient flow, achieve production goals, and conform to established protocols and procedures.
• Verifying exams are scheduled correctly with orders & prior imaging to ensure optimal workflows are sustained for employees and radiologists.
• Obtain imaging orders from referring physician office via fax, electronic medical records or direct communication.
• Communicate with provider(s) offices to resolve missing or unclear information on orders.
• Contact outside offices, hospitals, and/or other facilities to request prior breast imaging studies, as needed.
• Track and follow up on outstanding request to ensure timely receipt of prior images before scheduled appointments and ensure there is proper documentation in Medinformatix and MagView.
• Serve as a back-up to Biopsy Scheduling and MRIs to ensure adequate coverage and workflows.
• Provide courteous and professional communication to patients when clarification is needed or delays are anticipated.
• Assist with pertinent information needed for MQSA inspections and tracking.
• Assist in image review for ACR accreditation for BIC.
• Ensure compliance with HIPAA and all regulatory guidelines related to the handling and sharing of patient information and imaging records.
• Collaborate closely with technologists and radiologists to ensure all necessary materials are available for interpretation.

Specifications:

• Education: High school diploma, AA/AS or BA/BS preferred.
• Experience: Prior experience in Radiologic Technology with 2-3 years preferred.
• Certification/License/Registration: None
• Special Training/Skills: Must be able to remain calm in stressful situations. Must display courtesy and empathy towards patients, co-workers, and physicians. Must be able to make sound judgments and execute the appropriate actions based on the needs of patients and knowledge of departmental policies and procedures. Must have good communication skills and be discrete with confidential information. Demonstrate punctuality and dependability and ability to make good use of time.
• Physical Demands: Clear vision and ability to focus, distinguish shades of gray. Hearing, standing, sitting, walking, reading, writing, carrying, stooping/bending, kneeling, pushing/pulling. Light typing. Clear speech in order to communicate to radiologists, employees and patients.
• Working Conditions: Works in a medical facility. Subject to electrical, chemical, and radiant energy hazards. Exposure to infectious disease and lifting hazards. Sits, stands, and walks intermittently throughout the day. Must stoop and bend in the course of job performance. Must lift supplies on occasion.
• Other (Operational Excellence): Employee must be aware of and fully support all practice policies and procedures. Must demonstrate the ability to manage and deliver services to physicians, patients and fellow employees with a high degree of competency and efficiency.