Bic Srv Mech

ADP, Inc.; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

ADP, Inc. is seeking a Bicycle Service Technician for our Indianapolis area store. You will perform a variety of mechanical tasks including prepping, repairing, building, and shipping bikes, while following established service procedures and aiming to improve customer satisfaction.

You will also help with store maintenance and occasionally assist in sales, working flexible schedules that may include weekends and evenings. Strong communication and technical skills are essential.

Qualifications

• Good communication with customers and teammates.
• Ability to follow mechanical and documentation procedures carefully.
• High level of technical expertise is required.
• Desire to expand mechanical skills and contribute to service goals.

Responsibilities

• Prep new bikes and perform repairs.
• Build new bikes and repair damaged inventory.
• Pack bikes for shipping and maintain inventory.
• Adhere to service procedures and minimize exceptions.
• Strive to improve customer service and mechanical skills.
• Contribute to store maintenance and general duties.
• Fill in for sales when needed.

Skills

Good communication

Follow procedures carefully

Technical expertise

Willingness to develop skills

Job description

Bicycle Service Technicians provide the mechanical expertise required by our bike customers in a wide variety of situations.

Characteristics

Good communication skills for interacting with customers and employees.

Ability to follow mechanical and documentation procedures carefully.

High level of technical expertise.

Desire to expand mechanical skills and contribute to our overall service goals.

Primary Responsibilities

Performing a wide variety of mechanical work, such as prepping new bikes, performing repairs, building new bikes, repairing damaged inventory, packing bikes for shipping, and much more.

Adhering to the service department’s procedures and keeping exceptions to a minimum.

Continually seeking to improve customer service and mechanical skills.

Secondary Responsibilities

Contributing to physical maintenance in the service department and elsewhere in the store.

Filling in as needed for non-service-related sales.

Signs of High Effectiveness

High, consistent quality for all service work.

Performs work quickly without compromising quality.

Delights customers with in-person interactions, and is successful at suggesting upgrades and improvements.

Can work independently for long periods without needing assistance.

Documentation is understood by others and does not require spoken followup.

Schedule

Technicians work a variety of schedules depending on their situation. All techs are expected to work a minimum of one weekend shift, with remaining shifts divided between evenings and days.

Major surges are to be expected during the Labor Day and Expo sales. Extra weekend shifts will be required occasionally.

Other off-hours events like vendor clinics and company meetings are to be expected intermittently.

Variations in assignment

Technicians are reassigned frequently depending on service workload and the needs of other departments. Examples of other assignments include: building or pre-building bikes at the warehouse, helping with major maintenance projects, transferring/delivering product and equipment, and many more.