BIC Manager (New Business)

cooley; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

Cooley seeks a BIC Manager (New Business) to oversee the Business Intake and Conflicts team. You will manage day-to-day operations, ensure compliance with firm policies, and mentor staff.

This role involves cross-functional collaboration with attorneys, paralegals, and business professionals to resolve conflicts and intake issues. You will supervise timecards, performance reviews, and training programs, contributing to strategic discussions on service goals and process improvements.

Qualifications

• 5+ years of combined conflicts and legal intake experience.
• Proficiency in Microsoft Office suite and iManage.
• Willingness to travel and work extended hours as needed.

Responsibilities

• Provide day-to-day management and mentorship of direct reports and ensure compliance with policies.
• Serve as main point of contact for escalated questions from assigned team and cross-functional teams.
• Meet weekly with the team and provide written updates for weekly manager meetings.
• Respond to status checks and facilitate work as needed.
• Manage processing and clearing of forms within the division.
• Monitor email boxes and queues to ensure timely responses.
• Interacting with attorneys, paralegals, and professionals to discuss conflicts/intake issues and solutions.
• Collaborate with leadership to set service goals and refine processes.
• Train and develop team members, including onboarding of new hires and ongoing development.
• Oversee staffing coverage and performance management activities.

Skills

Microsoft Office

iManage

5+ years of conflicts & intake

Extended hours

Travel

Education

Bachelor's or JD

Tools

Firm applications

Job description

BIC Manager (New Business) Cooley is seeking a BIC Manager (New Business) for the Business Intake and Conflicts team.

Position summary:

The BIC Manager (New Business/Specialized Conflicts) is responsible for the oversight and management of team daily operations, including but not limited to efficient conflicts, business intake, and compliance request processing and review, within a designated region/ group. Additionally, the BIC Manager (New Business/Specialized) is responsible for the supervision of team daily activities which include timecard processing, performance management duties, consistent team feedback, mentoring, and coaching. The BIC Manager will work with their respective BIC leader(s) on team reporting, metrics, and needs. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

• Provide day-to-day management and mentorship of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage workflow, staffing coverage, review and process time logs/time off requests
• Serve as main point of contact for escalated questions from assigned team, and cross-functional teams, including attorneys, paralegals, or other business professionals
• Meet weekly with assigned team and provide written updates for discussion during weekly meetings with the manager
• Respond to status checks and facilitate work, as needed
• Responsible for processing and clearing all forms within respective division
• Monitor team coverage of email boxes and queues and ensure timely and appropriate responses.
• Proficiency in performing the roles of direct reports and assisting as needed across the respective division
• Interact regularly with attorneys, paralegals, and business professionals through email and telephone to investigate and discuss potential conflict / intake / compliance issues and solutions in connection with a new form or other request for assistance
• In collaboration with overall BIC Leadership, participate in strategic discussions on service goals, procedure, and refinement of process.
• Collaborate with BIC cross-functional and leadership teams in the training, continuing development, oversight and development of all team members including new hires
• Take primary responsibility for the day-to-day implementation of agreed strategies for achievement of service goals and targets.
• Ensure consistency of team approaches across roles and alignment in the team's application of procedure.
• Where relevant, track and facilitate workflow across the team and by individual team members to ensure the meeting of expectations for volume, work quality, and expected timelines.
• Support the BIC Operations Manager in developing and implementing comprehensive training programs related to conflicts policies and procedures for the BIC department as well as for onboarding for new joiners and ongoing training for current employees
• In coordination with BIC Operations Manager, create training programs, materials, and events for individuals outside the department, such as attorneys and legal support assistants, legal support specialists and practice team assistants
• Provide regular updates as needed (partners, other practitioners, departments and business professionals), as needed
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• Stay consistently aware of current legal trends and information
• All other duties as assigned or required

Skills and experience :

Required :

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 5+ years of combined conflicts and legal intake experience

Preferred :

• Bachelor's or JD
• Prior training experience strongly preferred
• Knowledge and experience with complete conflicts resolution strongly preferred
• Paralegal Certificate or completion of an ethics course in paralegal program
• Prior experience as a paralegal or legal researcher in a law firm
• Supervisory experience

Competencies :

• Strong customer service focus, and attention to detail
• Excellent written, oral, and presentation communication skills with technical and non-technical audiences
• Exceptional interpersonal communication skills with ability to facilitate and solve problems
• Ability to organize, prioritize and coordinate multiple activities, often under tight timelines and shifting priorities
• Ability to drive projects to complet